Remote Lead Nurture & Appointment Coordinator

SmartScale360 Careers; Metro Manila; Remote; PHP 335,000 - 502,000; Full time

Benefits offered by this job

10 Days PTO

Annual Appraisal

Healthcare Benefits

Career Growth Opportunities

Job summary

SmartScale360 Careers is seeking a dependable Lead Follow-Up & Appointment Coordinator to support a U.S.-based client from a remote setup.

This role entails lead follow-up, scheduling appointments, and maintaining CRM records. You will communicate with prospects via phone, text, and email and coordinate with the sales team to keep deals moving.

The ideal candidate is organized, proactive, fluent in English, comfortable with outbound outreach, and able to manage multiple tasks without supervision.

Qualifications

• Experience in customer service, appointment setting, or sales support.
• CRM experience preferred.
• Excellent verbal and written English.
• Comfort with outbound calls via phone, text, and email.
• Strong organizational and multitasking abilities.
• Attention to detail and accuracy.
• Dependable, proactive, and able to work independently.
• Customer-focused with professional communication.

Responsibilities

• Contact new and existing leads via phone, text, and email.
• Follow up with leads and schedule or confirm sales appointments.
• Maintain consistent customer communication and provide professional assistance.
• Respond to customer inquiries and address concerns.
• Document all interactions and follow-up attempts in the CRM.
• Update customer information, appointment status, notes, and follow-up dates.
• Track leads, appointments, and follow-up activities to prevent gaps.
• Coordinate with sales and management teams on appointments and follow-up needs.
• Maintain accurate records to support organized lead management.

Skills

Customer service

Appointment setting

Outbound calls

CRM experience

English communication

Multitasking

Detail oriented

Independence

Tools

HubSpot

Salesforce

Zoho

Pipedrive

Calendars

MS Office

Google Workspace

Job description

SmartScale360 Careers is seeking a dependable Lead Follow-Up & Appointment Coordinator to support a U.S.-based client from a remote setup.

This role entails lead follow-up, scheduling appointments, and maintaining CRM records. You will communicate with prospects via phone, text, and email and coordinate with the sales team to keep deals moving.

The ideal candidate is organized, proactive, fluent in English, comfortable with outbound outreach, and able to manage multiple tasks without supervision.