Remote Japanese Travel Support Coordinator

BruntWork; Metro Manila; Remote; PHP 207,000 - 344,000; Part time

Benefits offered by this job

Permanent Work from Home

Immediate Hiring

Job summary

BruntWork is seeking a Japanese bilingual Customer Support & Travel Coordinator for a part-time, remote role based in the Philippines. The role focuses on prompt, reliable client communication in Japanese across text, email, and phone, with a flexible schedule and independent work arrangements.

The successful candidate will handle travel-related inquiries, coordinate with internal teams, and maintain accurate client records.

Qualifications

• Fluent in spoken and written Japanese for client communication.
• Experience in customer support across multiple channels (text, email, phone).
• Professional phone manner with strong listening skills.
• Responsive and dependable with ability to prioritize inquiries.
• Attention to detail and accurate client records management.
• Ability to work independently with a flexible, part-time schedule.
• Proficient with email/messaging platforms and customer management systems.
• Reliable internet and quiet workspace for client calls.

Responsibilities

• Respond promptly to client inquiries via text, email, and phone during coverage periods.
• Communicate confidently in Japanese across written and spoken channels.
• Assist with travel-related inquiries, sharing accurate tour details and next steps.
• Coordinate with team members to resolve questions or requests.
• Maintain accurate records of inquiries and follow-up actions.
• Follow up on outstanding inquiries and update clients on progress.
• Note dietary requirements and confirm food-safety questions with relevant teams.
• Contact venues in Japan to communicate dietary needs and check accommodations.
• Review ingredient labels for dietary suitability and escalate unclear questions.
• Refer urgent or complex inquiries to the appropriate person.

Skills

Japanese communication

Customer service

Remote work

Record keeping

Independent work

Time management

Email/messaging tools

Internet reliability

Tools

CRM systems

Job description

BruntWork is seeking a Japanese bilingual Customer Support & Travel Coordinator for a part-time, remote role based in the Philippines. The role focuses on prompt, reliable client communication in Japanese across text, email, and phone, with a flexible schedule and independent work arrangements.

The successful candidate will handle travel-related inquiries, coordinate with internal teams, and maintain accurate client records.