Travel Team Assistant (Remote work)

Japan Travel KK; Cebu City; Remote; PHP 240,000 - 360,000; Full time

Job summary

Japan Travel K.K. is seeking a reliable Travel Team Assistant to support our Travel Consultant teams with administrative, documentation and coordination tasks.

You will help our consultants prepare client-facing travel documents, assist with itineraries and quotations, and keep information organized across our digital tools for efficient workflows. You will interact with colleagues across markets, ensuring timely delivery of travel documents and accurate data entry.

Qualifications

• Strong attention to detail in data, documents and spreadsheets.
• Digital proficiency across platforms and tools.
• Excellent English communication, written and spoken.
• Remote work readiness with stable setup and internet.
• Organised and reliable, able to manage priorities and deadlines.
• Travel industry experience is advantageous.
• Additional language skills in German, French or Italian are a plus.

Responsibilities

• Prepare travel confirmation documents, overviews and materials for clients.
• Assist with itineraries and quotations and supporting documents.
• Enter, update and organise customer, tour and booking data in CRM and internal tools.
• Check documents against source information and flag missing or inconsistent details.
• Coordinate priorities and deadlines with Travel Consultants; provide progress updates.
• Suggest improvements to documentation and administrative workflows.

Skills

Detail orientation

Digital proficiency

English communication

Remote work readiness

Organization

Travel industry experience

Additional languages

Tools

Google Sheets

CRM systems

Slack

Job description

We are looking for a reliable, detail-oriented and organised individual who enjoys working with information, documents and digital tools. The ideal candidate is comfortable handling multiple tasks and platforms while maintaining a high level of accuracy and attention to detail.

Key requirements:

• Strong attention to detail: Able to work accurately with data, documents and spreadsheets, identify inconsistencies, and maintain high standards of accuracy.




• Digital proficiency: Comfortable working across multiple platforms and tools, including Google Workspace (particularly Google Sheets), CRM systems and Slack, while staying organised and focused.




• Excellent English communication: Fluent in English, with strong business-level written and spoken communication skills to collaborate smoothly with colleagues across international teams.




• Remote work readiness: Able to work independently in a stable, professional and reliable remote working environment, with appropriate equipment and a dependable internet connection.




• Organisation and reliability: Able to manage priorities, follow instructions, meet deadlines and communicate proactively when clarification or support is needed.




• Travel industry experience: Previous experience in travel, tourism, hospitality or a related administrative role is an advantage, but not essential.




• Additional language skills: Our primary working language is English. However, proficiency in German, French or Italian would be considered a valuable advantage, as we support customers from different international markets.

ROLE BRIEF

About the role

Japan Travel K.K. is looking for a reliable, detail-oriented Travel Team Assistant to support our Travel Consultant teams with administrative, documentation and coordination tasks. You will help our consultants work efficiently by preparing client-facing travel documents, assisting with itinerary and quotation materials, and keeping information organised across our digital tools.

This is a junior support position. Travel Consultants remain responsible for travel-planning decisions, pricing, customer relationships and booking approvals. Your role is to help ensure that the information and materials they provide are accurately prepared, complete and well organised.

Key responsibilities

• Prepare and format travel confirmation documents, travel overviews and related materials for clients with confirmed bookings, based on information provided by Travel Consultants.




• Assist Travel Consultants with preparing and formatting itinerary proposals, quotations and supporting documents for prospective customers.




• Enter, update and organise customer, tour and booking information in the team's CRM and other internal tools.




• Check documents and data against source information, identify missing or inconsistent details, and flag anything unclear or unusual for review.




• Coordinate with Travel Consultants on task priorities, deadlines and document requirements, providing timely progress updates.




• Suggest practical improvements to documentation and administrative workflows.

Nice to have

• Previous experience in travel, tourism, hospitality or an administrative support role.




• Additional proficiency in German, French or Italian. English is our primary working language, but other language skills are a plus.

Working arrangement

Full-time, remote position based in the Philippines, supporting an international team that works primarily on Japan Standard Time (JST).

Who may thrive in this role?

Someone who enjoys making things accurate, clear and organised; is comfortable working with spreadsheets and online systems; communicates confidently in English; and takes pride in helping a team deliver a smooth, professional customer experience.