WFH Japanese Bilingual Customer Support & Travel Coordinator

BruntWork; Metro Manila; Remote; PHP 207,000 - 344,000; Part time

Benefits offered by this job

Permanent Work from Home

Immediate Hiring

Job summary

BruntWork is seeking a Japanese bilingual Customer Support & Travel Coordinator for a part-time, remote role based in the Philippines. The role focuses on prompt, reliable client communication in Japanese across text, email, and phone, with a flexible schedule and independent work arrangements.

The successful candidate will handle travel-related inquiries, coordinate with internal teams, and maintain accurate client records.

Qualifications

• Fluent in spoken and written Japanese for client communication.
• Experience in customer support across multiple channels (text, email, phone).
• Professional phone manner with strong listening skills.
• Responsive and dependable with ability to prioritize inquiries.
• Attention to detail and accurate client records management.
• Ability to work independently with a flexible, part-time schedule.
• Proficient with email/messaging platforms and customer management systems.
• Reliable internet and quiet workspace for client calls.

Responsibilities

• Respond promptly to client inquiries via text, email, and phone during coverage periods.
• Communicate confidently in Japanese across written and spoken channels.
• Assist with travel-related inquiries, sharing accurate tour details and next steps.
• Coordinate with team members to resolve questions or requests.
• Maintain accurate records of inquiries and follow-up actions.
• Follow up on outstanding inquiries and update clients on progress.
• Note dietary requirements and confirm food-safety questions with relevant teams.
• Contact venues in Japan to communicate dietary needs and check accommodations.
• Review ingredient labels for dietary suitability and escalate unclear questions.
• Refer urgent or complex inquiries to the appropriate person.

Skills

Japanese communication

Customer service

Remote work

Record keeping

Independent work

Time management

Email/messaging tools

Internet reliability

Tools

CRM systems

Job description

Role Overview

We are looking for a Japanese Bilingual Customer Support & Travel Coordinator to provide friendly, responsive support to clients through text messages, email and phone. The ideal candidate will communicate clearly, pay close attention to detail and help clients feel supported throughout their enquiries.

This is a part-time, remote position with a flexible schedule based on client enquiries. The priority is prompt, reliable communication and consistent follow-through, with working arrangements agreed around the business’s support needs.

Schedule

• Monday to Sunday Flexible, based on client enquiries and agreed coverage needs. Japan Time; 20hrs per week

Key Responsibilities

• Respond promptly and professionally to client enquiries via text messages, email and phone during agreed coverage periods.

• Communicate confidently in Japanese, providing clear and courteous support across written and spoken channels.

• Assist with tour-related questions, sharing accurate information about availability, tour details and next steps using the information provided by the business.

• Understand each client’s needs and coordinate with the appropriate team member to resolve questions or requests.

• Maintain accurate records of enquiries, client requirements and follow-up actions.

• Follow up on outstanding enquiries and keep clients informed of progress.

• Record dietary requirements carefully and confirm food-safety or suitability questions with the relevant team member before advising clients.

• Contact cafés, hotels and restaurants in Japan on behalf of clients to communicate dietary requirements when making bookings and confirm whether these requirements can be accommodated.

• Review images of ingredient labels, packaging and menus to identify ingredients relevant to clients’ dietary requirements, and contact stores or venues to clarify ingredients and available food options when needed.

• Ask venues about preparation methods and potential gluten cross-contact where relevant. Document the information provided and elevate unclear or unverified suitability questions rather than confirming food is safe based on images alone.

• Refer urgent requests, complaints or more complex enquiries to the appropriate person.

• Handle client information confidentially and follow agreed support processes.

Skills and Experience

Essential

• Strong spoken Japanese and the ability to read and write Japanese accurately for client communication.

• Previous customer service or client support experience across phone and written channels.

• A friendly, professional phone manner and strong listening skills.

• A responsive, dependable approach, with the ability to prioritize enquiries and follow through on commitments.

• Strong attention to detail and confidence maintaining accurate client records.

• Ability to work independently and manage a flexible, part-time schedule.

• Confidence using email, messaging platforms and customer management systems.

• Reliable internet access and a quiet workspace suitable for client calls.

Desirable

• Experience in travel, tourism, hospitality or reservations.

• Familiarity with Japan as a travel destination.

• Awareness of gluten-free dietary needs and the importance of accurate communication.

Independent Contractor Perks

• Permanent Work from Home

• Immediate Hiring