Remote IT Support Technician (L1) – Grow in Tech

1840 & Company; Manila; Remote; PHP 434.000 - 521.000; Vollzeit

Zusammenfassung

1840 & Company is seeking a dedicated remote L1 Technician to join our IT support team in the Philippines. You will provide first-line technical support to end-users, resolving hardware and software issues and contributing to a positive user experience.

The role requires basic IT knowledge, familiarity with Windows and Mac, and the ability to work graveyard shifts. Candidates should have a high school diploma, connectwise experience is a plus, and an active NBI clearance.

Qualifikationen

• High school diploma or equivalent; additional technical certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.
• Basic understanding of computer hardware, operating systems, and software applications.
• Must have ConnectWise experience.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Prior experience in a technical support role is preferred but not required.
• Willing to work on a graveyard schedule.
• Must have an Active NBI clearance.

Aufgaben

• Respond to and resolve technical support requests via phone, email, or in-person.
• Troubleshoot and diagnose hardware and software issues on desktops, laptops, and mobile devices.
• Install, configure, and maintain operating systems and software applications.
• Assist with network connectivity issues and basic network troubleshooting.
• Document and track support requests and resolutions in the ticketing system.
• Escalate complex issues to higher-level support teams as necessary.
• Provide excellent customer service and maintain a positive user experience.

Kenntnisse

Troubleshooting

Communication

Teamwork

Problem solving

Customer service

Ausbildung

Diploma

Tools

ConnectWise

Windows

MacOS

Jobbeschreibung

1840 & Company is seeking a dedicated remote L1 Technician to join our IT support team in the Philippines. You will provide first-line technical support to end-users, resolving hardware and software issues and contributing to a positive user experience.

The role requires basic IT knowledge, familiarity with Windows and Mac, and the ability to work graveyard shifts. Candidates should have a high school diploma, connectwise experience is a plus, and an active NBI clearance.