L1 Technician

1840 & Company; Manila; À distance; PHP 434 000 - 521 000; Plein temps

Résumé du poste

1840 & Company is seeking a dedicated remote L1 Technician to join our IT support team in the Philippines. You will provide first-line technical support to end-users, resolving hardware and software issues and contributing to a positive user experience.

The role requires basic IT knowledge, familiarity with Windows and Mac, and the ability to work graveyard shifts. Candidates should have a high school diploma, connectwise experience is a plus, and an active NBI clearance.

Qualifications

• High school diploma or equivalent; additional technical certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.
• Basic understanding of computer hardware, operating systems, and software applications.
• Must have ConnectWise experience.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Prior experience in a technical support role is preferred but not required.
• Willing to work on a graveyard schedule.
• Must have an Active NBI clearance.

Responsabilités

• Respond to and resolve technical support requests via phone, email, or in-person.
• Troubleshoot and diagnose hardware and software issues on desktops, laptops, and mobile devices.
• Install, configure, and maintain operating systems and software applications.
• Assist with network connectivity issues and basic network troubleshooting.
• Document and track support requests and resolutions in the ticketing system.
• Escalate complex issues to higher-level support teams as necessary.
• Provide excellent customer service and maintain a positive user experience.

Connaissances

Troubleshooting

Communication

Teamwork

Problem solving

Customer service

Formation

Diploma

Outils

ConnectWise

Windows

MacOS

Description du poste

USD 5 - 6 Hourly Entry Level Level Information Technology (IT)

About the Job

Job Summary: We are seeking a dedicated and detail-oriented remote L1 Technician to join our IT support team in Philippines. The ideal candidate will provide first-level technical support to end-users, ensuring timely resolution of hardware and software issues.

Responsibilities

• Respond to and resolve technical support requests via phone, email, or in-person.
• Troubleshoot and diagnose hardware and software issues on desktops, laptops, and mobile devices.
• Install, configure, and maintain operating systems and software applications.
• Assist with network connectivity issues and basic network troubleshooting.
• Document and track support requests and resolutions in the ticketing system.
• Escalate complex issues to higher-level support teams as necessary.
• Provide excellent customer service and maintain a positive user experience.

Qualifications

• High school diploma or equivalent; additional technical certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.
• Basic understanding of computer hardware, operating systems, and software applications.
• Must have connectwise experience.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Prior experience in a technical support role is preferred but not required.
• Willing to work on a graveyard schedule.
• Must have an Active NBI clearance.

Education & Experience

Education

Diploma

Minimum

Experience

2+ Years

Additional Requirements

Technological Requirements Either Mac or Windows

Language English

City/Province/Country Taguig, National Capital Region (Metro Manila), Philippines

About the Company

1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.

Job Overview

Employment Type

Department

Job Level

Entry Level

Location

Remote · Taguig, National Capital Region (Metro Manila), Philippines

Years of Experience

2+ Years

Diploma

USD 5 - 6 Hourly

Working Hours

Monday 07:00 - 17:00 (Pacific/Easter) Tuesday 07:00 - 17:00 (Pacific/Easter) Wednesday 07:00 - 17:00 (Pacific/Easter) Thursday 07:00 - 17:00 (Pacific/Easter) Friday 07:00 - 17:00 (Pacific/Easter)