Remote IT Support Specialist — Grow with Training

Compass Experience Labs LLC; Metro Manila; Remote; PHP 603,000 - 1,131,000; Full time

Job summary

Compass Experience Labs in the Philippines is seeking a remote IT support specialist to assist US-based teams with store devices, POS systems, and network issues. This fully remote role emphasizes fast diagnostics and clear communication.

You will document incidents, contribute to a knowledge base, and collaborate with a growing customer experience team. A strong English level and a practical hardware/network background are essential, with a preference for candidates who can work independently

Qualifications

• 1–2 years in a Tech Level 2 IT/BPO role.
• Strong hardware and networking knowledge.
• Excellent written and spoken English.

Responsibilities

• Serve as primary contact for US-based employees, handling store device support.
• Troubleshoot networks and company systems remotely.
• Log incidents and update knowledge base with solutions.
• Deliver high-quality customer service to internal teams during issue resolution.

Skills

Tech Level 2

Hardware

Networking

Excellent English

Tools

Prisma

Fusion

New Era

PuTTY

IP Calculator

Job description

Compass Experience Labs in the Philippines is seeking a remote IT support specialist to assist US-based teams with store devices, POS systems, and network issues. This fully remote role emphasizes fast diagnostics and clear communication.

You will document incidents, contribute to a knowledge base, and collaborate with a growing customer experience team. A strong English level and a practical hardware/network background are essential, with a preference for candidates who can work independently