L1 Technician

1840&Co; Cebu City; Remote; PHP 201,000 - 312,000; Full time

Job summary

1840&Co in the Philippines is seeking a dedicated remote L1 Technician to join our IT support team. You will deliver first-level technical assistance to end-users, resolving hardware and software issues efficiently.

The role covers desktop, laptop, and mobile device support, OS installation, and basic network troubleshooting, with documentation in the ticketing system and escalation when needed. Candidates should have a high school diploma, basic tech knowledge, strong communication, and be

Qualifications

• High school diploma or equivalent; tech certifications are a plus.
• Basic understanding of computer hardware, operating systems, and software.
• Strong problem-solving and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Prior experience in a technical support role is preferred but not required.
• Willing to work on a graveyard schedule.
• Must have ConnectWise experience
• Must have an Active NBI Clearance

Responsibilities

• Respond to and resolve technical support requests via phone, email, or in-person.
• Troubleshoot and diagnose hardware and software issues on desktops, laptops, and mobile devices.
• Install, configure, and maintain operating systems and software applications.
• Assist with network connectivity issues and basic network troubleshooting.
• Document and track support requests and resolutions in the ticketing system.
• Escalate complex issues to higher-level support teams as necessary.
• Provide excellent customer service and maintain a positive user experience

Skills

Customer service

Communication

Problem solving

Teamwork

Attention to detail

Independent worker

Education

High School Diploma

CompTIA A+

Microsoft Certified Professional

Active NBI Clearance

Tools

ConnectWise

Job description

About the Job

Job Summary: We are seeking a dedicated and detail-oriented remote L1 Technician to join our IT support team in Philippines. The ideal candidate will provide first-level technical support to end-users, ensuring timely resolution of hardware and software issues.

Responsibilities

• Respond to and resolve technical support requests via phone, email, or in-person.

• Troubleshoot and diagnose hardware and software issues on desktops, laptops, and mobile devices.

• Install, configure, and maintain operating systems and software applications.

• Assist with network connectivity issues and basic network troubleshooting.

• Document and track support requests and resolutions in the ticketing system.

• Escalate complex issues to higher-level support teams as necessary.

• Provide excellent customer service and maintain a positive user experience.

Qualification

• High school diploma or equivalent; additional technical certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.

• Basic understanding of computer hardware, operating systems, and software applications.

• Strong problem-solving skills and attention to detail.

• Excellent communication and interpersonal skills.

• Ability to work independently and as part of a team.

• Prior experience in a technical support role is preferred but not required.

• Willing to work on a graveyard schedule.

• Must have a Connectwise experience

• Must have an Active NBI Clearance