IT Support Specialist L1/L2 — End-User Tech & Setup

HRTX; Philippines; On-site; PHP 240,000 - 420,000; Full time

Job summary

HRTX in the Philippines is seeking an IT Support Specialist L1/L2 to respond to end-user requests via our ticketing system and provide timely resolution of hardware, software, and network issues.

The role requires collaboration with onshore teams, strong IT workflows knowledge, and experience with ServiceNow is a plus. You will support workstations, OS, networks, and IT operations across multiple locations while maintaining thorough documentation.

Qualifications

• Bachelor's degree or equivalent work experience in IT.
• 2–3 years in IT support (L1/L2).
• Familiar with ticketing systems and IT workflows.
• Experience in multinational environments.
• Strong English communication, written and verbal.
• Able to work independently and with remote/onshore teams.

Responsibilities

• Respond to Level 1 and 2 end-user requests through ticketing system.
• Provide timely resolution of hardware, software, and network issues.
• Collaborate with onshore IT teams to resolve complex issues.
• Install, configure, and upgrade hardware and software as needed.
• Track and document all support activities, resolutions, and follow-ups.
• Assist with remote setup and maintenance of IT infrastructure in various office locations.
• Support operational systems such as telephony, security, and office equipment.
• Provide administrative support for IT operations, including inventory tracking and reporting.

Skills

Microsoft 365

Ticketing systems

English fluency

Remote support tools

Education

Bachelor's degree in Information Technology or related field

Tools

ServiceNow

Job description

HRTX in the Philippines is seeking an IT Support Specialist L1/L2 to respond to end-user requests via our ticketing system and provide timely resolution of hardware, software, and network issues.

The role requires collaboration with onshore teams, strong IT workflows knowledge, and experience with ServiceNow is a plus. You will support workstations, OS, networks, and IT operations across multiple locations while maintaining thorough documentation.