Remote IT Support Technician I MSP Helpdesk

Intelligent Technical Solutions; Davao City; À distance; PHP 312 000 - 402 000; Plein temps

Résumé du poste

Intelligent Technical Solutions is seeking a Proactive Technician I to deliver remote IT support, handling reactive tickets and proactive maintenance to uphold high service standards. The role emphasizes quick resolution, system stability, and strong collaboration with vendors.

The position requires troubleshooting Windows and macOS, MSP experience, and a home office setup. English fluency and a 40-hour workweek aligned with PST are expected.

Qualifications

• Experience providing remote IT support.
• Troubleshoot Windows and macOS.
• Familiar with MSP environments.

Responsabilités

• Respond to and resolve IT tickets.
• Perform proactive maintenance and system monitoring.

Connaissances

Remote IT support

Ticketing systems

Windows

macOS

Vendor collaboration

Description du poste

Job Description

Intelligent Technical Solutions is seeking a Proactive Technician I to deliver remote IT support, ensuring quick resolution and system stability. You will handle both reactive tickets and proactive maintenance to uphold high service standards.

The role requires troubleshooting Windows/macOS, MSP experience, and collaboration with vendors. A home office setup, English fluency, and 40-hour weeks in PST align with our expectations.

Requirements