Remote It Support Technician I Helpdesk And On-call

Intelligent Technical Solutions; Mexico; Remote; PHP 2,397,000 - 3,912,000; Full time

Job summary

Intelligent Technical Solutions is seeking a Technician I to provide remote IT support, resolving workstation OS issues, printer problems, and business application challenges while ensuring fast, friendly service and accurate resolutions. The role requires experience with Windows and Mac OS, Office 365, Active Directory, and cybersecurity basics.

You’ll participate in after-hours support on a rotation and must have a reliable home office setup with stable internet and a willingness to work.

Qualifications

• Experience with Windows and Mac OS, Office 365, Active Directory, and cybersecurity basics.
• Participate in after-hours support on a rotation and must have a reliable home office setup with stable internet and a willingness to work.

Responsibilities

• Provide remote IT support, resolving workstation OS issues, printer problems, and business application challenges.

Tools

Windows OS

Mac OS

Office 365

Active Directory

Cybersecurity basics

Job description

Job Description:

Intelligent Technical Solutions is seeking a Technician I to provide remote IT support, resolving workstation OS issues, printer problems, and business application challenges while ensuring fast, friendly service and accurate resolutions. The role requires experience with Windows and Mac OS, Office 365, Active Directory, and cybersecurity basics. You’ll participate in after-hours support on a rotation and must have a reliable home office setup with stable internet and a willingness to work.

Requirements:

• Experience with Windows and Mac OS, Office 365, Active Directory, and cybersecurity basics.


• Participate in after-hours support on a rotation and must have a reliable home office setup with stable internet and a willingness to work.