Remote IT Technician | Proactive Support & 24/7 Coverage

Intelligent Technical Solutions; Manila; A distancia; PHP 336.000 - 478.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive Health Plans / HMO (E &/

Life Insurance

Flexible Benefit Reimbursement (Dental

Paid Time Off

Maternity/Paternity Leave

Paid US Holiday

Night Shift Bonus

Salary Advancement/Loan

Health & Wellness Program

Company-paid training and certif icat

Descripción de la vacante

Intelligent Technical Solutions is hiring a ProactiveTechnician I to deliver remote IT support to clients, resolving issues efficiently while keeping systems secure. The role blends reactive ticket handling with proactive maintenance in a fast-paced MSP environment.

You will manage Windows and macOS issues, Office and vendor-supported tools, and contribute to high CSAT through effective remote solutions. A strong English command and full-time availability are essential.

Formación

• Experience troubleshooting Windows and macOS environments.
• Previously worked in a Helpdesk or Technical Support role.
• Strong skills in app troubleshooting, deployment/imaging and user profile management.
• Experience coordinating with third-party vendors for issue resolution.
• Proficient with Microsoft 365 / Office, Adobe apps, Active Directory and endpoint security tools.

Responsabilidades

• Respond to alerts and tickets, diagnose issues, and provide remote resolution.
• Support across shifts to enable 24/7 coverage.
• Handle OS, printer, and peripheral issues, plus common business apps.
• Coordinate with vendors for complex resolutions as needed.
• Execute proactive maintenance: patching, space cleanup, and remediation.

Conocimientos

Windows troubleshooting

macOS troubleshooting

Helpdesk/Technical Support

Application troubleshooting

PC deployment/imaging

User profile management

Vendor coordination

Microsoft 365 / Office

Adobe applications

Active Directory

Backup solutions

Endpoint security tools

Herramientas

Microsoft 365

Adobe applications

Active Directory

Backup solutions

Endpoint security tools

Descripción del empleo

Intelligent Technical Solutions is hiring a ProactiveTechnician I to deliver remote IT support to clients, resolving issues efficiently while keeping systems secure. The role blends reactive ticket handling with proactive maintenance in a fast-paced MSP environment.

You will manage Windows and macOS issues, Office and vendor-supported tools, and contribute to high CSAT through effective remote solutions. A strong English command and full-time availability are essential.