MSP Helpdesk Technician II – Proactive & 24/7 Support

Intelligent Technical Solutions

Manila

Remote

PHP 510.000 - 727.000

Vollzeit

vor 45 Stunden

Sei unter den ersten Bewerbenden

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Benefits dieser Stelle

Health Plans

Life Insurance

PTO

US Holidays

Night Shift Bonus

Training & Certification

Zusammenfassung

Intelligent Technical Solutions is hiring an IT Helpdesk Technician to support clients with proactive maintenance and reactive incident handling across Windows and macOS environments. You will handle both proactive maintenance tasks and reactive incident responses via phone and remote tools.

Role requires strong English, 2+ years in MSP/technical support, and ability to work full-time 40 hours weekly with PST schedule. Home-office setup, certifications encouraged, and MSP experience preferred.

Qualifikationen

1–2+ years in Helpdesk / Technical Support / MSP
Strong experience troubleshooting Windows and macOS
Ability to independently troubleshoot and resolve issues end-to-end
Excellent command of English, spoken and written
Willing to work 40 hours per week with PST schedule
Preferably hold at least two of the listed certifications (e.g., CompTIA, 3cx)

Aufgaben

Resolve and troubleshoot workstation OS issues (Windows/macOS)
Support printers, peripherals, and basic network devices
Handle standard and line-of-business app issues with deeper troubleshooting
Address endpoint connectivity issues (DNS, DHCP, VPN, Wi‑Fi)
Provide tiered support across Reactive and Proactive tasks

Kenntnisse

Windows troubleshooting

macOS troubleshooting

MSP experience

English proficiency

End-to-end troubleshooting

Tools

Microsoft 365

Jobbeschreibung

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