Remote It Support Technician After-hours Rotation

Intelligent Technical Solutions; Mexico; Remote; PHP 1,583,000 - 2,463,000; Full time

Job summary

Intelligent Technical Solutions seeks a Technician I to provide remote IT support, addressing workstation OS issues, printer problems, and business application challenges. You will work to ensure fast, friendly service and accurate resolutions while leveraging Windows and Mac OS, Office 365, and Active Directory familiarity.

After-hours support is required on a rotation, with a reliable home office and stable internet.

Qualifications

• Experience with Windows and Mac OS environments.
• Familiarity with Office 365 platforms and services.
• Knowledge of Active Directory administration basics.
• Understanding of cybersecurity fundamentals and safe IT practices.

Responsibilities

• Provide remote IT support and resolve workstation OS issues, printer problems, and business application challenges.
• Deliver fast, friendly service with accurate issue resolutions.
• Participate in after-hours support on a rotation and maintain a reliable home office setup.

Skills

Windows OS

Mac OS

Office 365

Active Directory

Cybersecurity basics

Job description

Job Description

Intelligent Technical Solutions is seeking a Technician I to provide remote IT support, resolving workstation OS issues, printer problems, and business application challenges while ensuring fast, friendly service and accurate resolutions.

The role requires experience with Windows and Mac OS, Office 365, Active Directory, and cybersecurity basics.

You’ll participate in after-hours support on a rotation and must have a reliable home office setup with stable internet and a willingness to work.