Information Technology Support Specialist

Hyremote LLC; Manila; Remote; PHP 201,000 - 357,000; Full time

Benefits offered by this job

Weekly payments

Remote work

Full-time

Job summary

Hyremote LLC is seeking an entry-level IT frontline support specialist to help users resolve everyday technical issues and manage support requests. The role offers full-time, remote work and weekly salary payments, with opportunities to grow technical knowledge.

You will work with the FAST Team, use Microsoft 365 and Active Directory, and escalate more complex problems to senior staff. Strong communication and organizational skills are essential for handling multiple tickets and maintaining

Qualifications

• Familiarity with common IT support tasks and Microsoft 365.
• Basic knowledge of Active Directory and user accounts.
• Ability to identify issues, troubleshoot, and escalate when needed.
• Strong organizational and detail-oriented approach.
• Comfortable learning new tools and clear communicator.
• Experience in IT-related roles is a plus.
• Printer troubleshooting experience is a plus.

Responsibilities

• Provide everyday IT support, including user management, password resets, printer troubleshooting, and common technical issues.
• Manage incoming help desk tickets through phone and chat support, providing basic troubleshooting and escalating complex issues when needed.
• Use Active Directory and Microsoft 365 to manage user accounts, access permissions, and account-related requests.
• Troubleshoot common software, hardware, and connectivity issues, seeking guidance from senior team members when necessary.
• Collaborate with the FAST Team and technical leadership to ensure support requests are resolved efficiently.

Skills

IT Support

Active Directory

Microsoft 365

Printer Troubleshooting

Communication

Troubleshooting

Job description

Join a fast-growing IT services company and play an essential role in keeping businesses running smoothly! As part of the frontline support team, you'll help users resolve everyday technical issues, manage support requests, and maintain important IT systems. You'll collaborate with experienced IT professionals, expand your technical knowledge, and make a real difference in the daily operations of the businesses we support.

What You'll Do:

• Provide everyday IT support, including user management, password resets, printer troubleshooting, and common technical issues.
• Manage incoming help desk tickets through phone and chat support, providing basic troubleshooting and escalating complex issues when needed.
• Use Active Directory and Microsoft 365 to manage user accounts, access permissions, and account-related requests.
• Troubleshoot common software, hardware, and connectivity issues, seeking guidance from senior team members when necessary.
• Collaborate with the FAST Team and technical leadership to ensure support requests are resolved efficiently.

Who You'll Work With:

Join a dedicated IT support team committed to providing reliable technical assistance and ensuring smooth daily operations for clients. You'll work closely with the FAST Team, experienced IT professionals, and technical leadership who provide guidance, share knowledge, and help resolve more complex issues. You'll be part of a collaborative environment where teamwork and continuous learning are encouraged.

Who We're Looking For:

• IT Knowledge: Familiarity with common IT support tasks and Microsoft 365.
• Active Directory Knowledge: Basic working knowledge of Active Directory, including user accounts, password resets, and permissions, is required.
• Troubleshooting Skills: Ability to identify common IT issues, perform basic troubleshooting, and recognize when escalation is needed.
• Highly Organized: Strong organizational skills to manage multiple support requests effectively.
• Detail-Oriented: Strong attention to accuracy when handling user accounts and technical requests.
• Tech-Savvy: Comfortable learning new tools.
• Communicative: Clear and positive communication skills via phone and chat with internal teams and clients.
• Experience: Experience in an IT-related role is a plus, but not necessary.
• Printer Troubleshooting: Experience in printer troubleshooting is a plus, but not necessary.
• Certifications: CompTIA A+ or similar certifications are a plus.

Why Join Us?

• Impact: Play an important role in helping businesses stay productive by resolving technical issues and supporting essential IT systems.
• Culture: Join a supportive team that values collaboration, professional development, and continuous learning.
• Enjoy preset salary growth and weekly salary payments.
• 100% work-from-home flexibility.
• Schedule: Mon - Fri 5:00 PM - 2:00 AM EST
• Employment Type: Full-time

We are an equal opportunity employer and value diversity at our company.