IT Operations Coordinator - 67307264090

Somewhere; Philippines; Remote; PHP 768,000 - 920,000; Full time

Job summary

Somewhere is seeking an IT Operations Coordinator to join our remote team in the Philippines. This independent contractor role requires aligning IT support with US Eastern business hours (9 AM–6 PM EST).

You will handle vendor follow-ups, device lifecycle tasks, asset records, and documentation, ensuring secure, well-managed IT services for multi-site operations. A strong record of reliability and English communication is essential.

Qualifications

• 2+ years in IT support or systems administration, including remote support for US-based users.
• Able to work full-time US Eastern hours, which is a night shift in the Philippines.
• Hands-on Microsoft 365 administration: Entra ID users and groups, licensing, Exchange Online, and Intune.
• Proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
• Experience working tickets with an MSP or vendor and following them through to closure.
• Clear written English for tickets, user emails, and documentation.
• Careful record-keeping: inventories, logs, and checklists kept accurate without reminders.
• Home internet of at least 50 Mbps down and 25 Mbps up.
• Willingness to learn new tools and systems as the role grows.

Responsibilities

• Support and vendor follow-up.
• Log recurring issues so the manager can review them with the provider.
• Route requests from the locations to the right vendor or internal contact.
• Carry out onboarding and offboarding checklists: accounts, licenses, groups, MFA enrollment, and access removal.
• Help prepare and verify laptops through Windows Autopilot and Intune.
• Track device shipments and returns, and keep the IT asset register current.
• Keep the Microsoft 365 directory up to date.
• Submit and track routine requests with the telecom carrier.
• Maintain records of circuits, accounts, devices, and vendor contacts for each location.
• Help coordinate IT setup for newly acquired locations using an established checklist.
• Check monthly carrier invoices and flag errors or credits.
• Draft how-to guides, SOPs, and knowledge articles for the manager’s review.
• Post approved updates to the company intranet and help organize SharePoint.
• Keep a software inventory with owners, license counts, and renewal dates.
• Compile security training results and follow up on MFA enrollment.
• Schedule AI training sessions, keep training materials current, and track attendance.
• Log AI use cases from departments and track adoption.

Skills

Remote IT support

Microsoft 365 admin

User support

English communication

Documentation & tickets

MSP/vendor coordination

Tools

Intune

Entra ID

Exchange Online

SharePoint

OneNote

Monday.com

Job description

Role: IT Operations Coordinator

Priority Location: Philippines

Working Hours: 9AM - 6PM (Mon - Fri) EST

Salary Range: $1,200 USD ($) per month

(The final offer is at the client’s discretion and depends on the candidate’s interview result, skills, and experience.)

Type of contract: Independent Contractor

Type of job: Remote

What You’ll Do

Support and vendor follow-up

• Follow up on support tickets with the managed service provider: track them, chase updates, and confirm fixes with users.
• Log recurring issues so the manager can review them with the provider.
• Route requests from the locations to the right vendor or internal contact.

Employee and device lifecycle

• Carry out onboarding and offboarding checklists: accounts, licenses, groups, MFA enrollment, and access removal.
• Help prepare and verify laptops through Windows Autopilot and Intune.
• Track device shipments and returns, and keep the IT asset register current.
• Keep the Microsoft 365 directory up to date.

Telecom and location support

• Submit and track routine requests with the telecom carrier.
• Maintain records of circuits, accounts, devices, and vendor contacts for each location.
• Help coordinate IT setup for newly acquired locations using an established checklist.
• Check monthly carrier invoices and flag errors or credits.

Documentation and reporting

• Draft how-to guides, SOPs, and knowledge articles for the manager’s review.
• Post approved updates to the company intranet and help organize SharePoint.
• Keep a software inventory with owners, license counts, and renewal dates.
• Compile security training results and follow up on MFA enrollment.

AI adoption

• Schedule AI training sessions, keep training materials current, and track attendance.
• Log AI use cases from departments and track adoption.

Required

Qualifications & Skills:

• 2+ years in IT support or systems administration, including remote support for US-based users.
• Able to work full-time US Eastern hours, which is a night shift in the Philippines.
• Hands-on Microsoft 365 administration: Entra ID users and groups, licensing, Exchange Online, and Intune.
• Proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
• Experience working tickets with an MSP or vendor and following them through to closure.
• Clear written English for tickets, user emails, and documentation.
• Careful record-keeping: inventories, logs, and checklists kept accurate without reminders.
• Home internet of at least 50 Mbps down and 25 Mbps up.
• Willingness to learn new tools and systems as the role grows.

Preferred

• Microsoft certification such as MS-102, MD-102, or SC-300.
• CompTIA A+, Network+, or Security+.
• Experience with business telecom or VoIP carriers, or supporting multi-site locations.
• Experience with Monday.com, SharePoint, or OneNote documentation.
• Experience using AI tools such as Claude, ChatGPT, Gemini, and Copilot in daily work.

Working Setup

The company provides a managed laptop and the accounts you need. You provide a quiet workspace and reliable home internet. You’ll work closely with the Corporate IT Manager through daily priorities and a weekly review, with access granted as the role requires.