Remote IT Helpdesk Specialist (24/7 Support)

MBM Information Technology Consulting; Pasig; Hybrid; PHP 223,000 - 357,000; Full time

Job summary

Triforce Infrastructure Operations is seeking a Customer Service Representative to join our support team. You will be the first point of contact for customers, delivering prompt, professional help and clear communication.

This full-time role follows a rotational shift schedule, including nights, weekends, and holidays. You will collaborate with senior teams to resolve inquiries, document interactions, and provide timely updates in a fast-paced 24/7 environment.

Qualifications

• 6 months of customer service or support experience.
• Strong English reading, writing, and speaking skills.
• Ability to explain technical concepts in simple, customer-friendly language.
• Basic problem-solving and analytical skills.

Responsibilities

• Provide prompt, professional, customer-focused assistance.
• Assist with customer inquiries, incidents, and requests.
• Escalate issues to the correct teams when needed.
• Document all customer interactions clearly and accurately.
• Notify customers about outages, service updates, and resolution progress.
• Work in a fast-paced 24/7 operational environment.
• Perform basic troubleshooting and gather required information for higher-level teams.

Skills

Customer service

Communication skills

English proficiency

Troubleshooting basics

Multitasking

Team player

Attendance & punctuality

Job description

Triforce Infrastructure Operations is seeking a Customer Service Representative to join our support team. You will be the first point of contact for customers, delivering prompt, professional help and clear communication.

This full-time role follows a rotational shift schedule, including nights, weekends, and holidays. You will collaborate with senior teams to resolve inquiries, document interactions, and provide timely updates in a fast-paced 24/7 environment.