Remote IT Desktop Support Engineer (Level 2)

Everise; Pasig; Hybrid; PHP 420,000 - 720,000; Full time

Job summary

Everise is seeking an experienced IT Desktop Support Engineer (Level 2) to deliver advanced onsite and remote end-user support. The role covers Windows issues, Microsoft 365 services, AD administration, VPN access, and device management for a large user base.

The position emphasizes incident response, asset management, and collaboration with Network, Security, and Infra teams to ensure high service availability and SLA compliance. A strong customer service mindset is required.

Qualifications

• Minimum 5-6 years of IT support experience.
• Experience in enterprise environments with 200+ users is preferred.
• Strong customer service and English communication skills.

Responsibilities

• Provide Level 2 desktop support for desktops, laptops, docking stations, mobile devices, printers, scanners, and peripherals.
• Troubleshoot complex hardware and software issues escalated by Level 1 support teams.
• Support onsite and remote users through ticketing systems and remote assistance tools.
• Diagnose and resolve Windows OS issues and Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint).
• Manage Active Directory user accounts, passwords, and access per security policies.
• Handle VPN, remote access, MFA, and endpoint security for remote workers.

Skills

Level 2 support

Windows OS

Microsoft 365

Remote support

Onsite support

Active Directory

VPN support

Education

Bachelor's degree in IT or related field

Tools

Microsoft Intune

Autopilot

Job description

Everise is seeking an experienced IT Desktop Support Engineer (Level 2) to deliver advanced onsite and remote end-user support. The role covers Windows issues, Microsoft 365 services, AD administration, VPN access, and device management for a large user base.

The position emphasizes incident response, asset management, and collaboration with Network, Security, and Infra teams to ensure high service availability and SLA compliance. A strong customer service mindset is required.