IT Desktop Support Engineer (Level 2) – Remote

Everise Philippines Ltd.; Metro Manila; Remote; PHP 420,000 - 540,000; Full time

Job summary

Everise Philippines Ltd. is seeking a Level 2 IT Desktop Support Engineer to provide advanced onsite and remote support for desktops, laptops, printers, and peripherals. You will diagnose and resolve Windows OS issues and assist with Microsoft 365 applications, ensuring high service quality.

The role covers incidents, request management, asset handling, and user administration, including WFH and remote user support. Strong English and customer service skills are essential.

Qualifications

• Minimum 5-6 years of IT support experience in enterprise environments.
• At least 3-5 years in Level 2 Desktop Support responsibilities.
• Experience supporting 200+ users in enterprise settings is preferred.
• Bachelor's degree in IT or related field; equivalent work experience may be considered.

Responsibilities

• Provide Level 2 desktop support for desktops, laptops, docking stations, mobile devices, printers, scanners, and peripherals.
• Resolve complex hardware and software issues escalated from Level 1 support.
• Support onsite and remote users via ticketing systems and remote assistance tools.
• Manage Active Directory user accounts and group memberships.
• Support onboarding, offboarding, and workstation provisioning activities.
• Create and maintain technical documentation and SOPs.

Skills

Customer service

English communication

Analytical thinking

Troubleshooting

Independent work

Team collaboration

Education

Bachelor's degree in IT/CS or related field

Tools

Active Directory

Microsoft Intune

Autopilot

VPN

Job description

Everise Philippines Ltd. is seeking a Level 2 IT Desktop Support Engineer to provide advanced onsite and remote support for desktops, laptops, printers, and peripherals. You will diagnose and resolve Windows OS issues and assist with Microsoft 365 applications, ensuring high service quality.

The role covers incidents, request management, asset handling, and user administration, including WFH and remote user support. Strong English and customer service skills are essential.