Remote Intake Specialist & Client Services Coordinator

Remote Employee PH; San Fernando; Remote; PHP 279,000 - 446,000; Full time

Benefits offered by this job

HMO plus 2 dependents

P1,500 Rice Allowance

Night Differential

Job summary

Remote Employee BPO is seeking an Intake Specialist / Client Services Coordinator to serve as the primary contact for incoming client communications for a US-based client. The role combines telephone reception, client intake, appointment scheduling, and general administrative support in a work-from-home setting.

The ideal candidate will have excellent English communication, a warm and empathetic demeanor, and strong organizational skills.

Qualifications

• Excellent spoken and written English communication.
• Warm, friendly, empathetic, and professional telephone manner.
• Strong active listening and calm communication with distressed callers.
• Experience in professional office or administrative settings, including virtual.
• Demonstrated customer service experience.
• Working knowledge of Google Workspace and Microsoft Office applications.
• Strong organizational skills and attention to detail.
• Ability to work independently, manage multiple tasks, and follow instructions.
• Reliable, dependable, and seeking long-term employment.
• Ability to maintain discretion and confidentiality.

Responsibilities

• Answer incoming client calls promptly and courteously.
• Provide a welcoming, compassionate experience to callers.
• Identify inquiry purpose and route to the appropriate department.
• Perform live call transfers when needed.
• Record messages and relay information to relevant personnel.
• Schedule client appointments and consultations.
• Assist with initial client intake and information collection.
• Maintain accurate client records and data entry.
• Support email, calendar management, and document organization.

Skills

English proficiency

Customer service

Data entry

Microsoft Office

Google Workspace

Calendar management

Communication skills

Administrative support

Confidentiality

Tools

Google Workspace

Microsoft Office

Job description

Remote Employee BPO is seeking an Intake Specialist / Client Services Coordinator to serve as the primary contact for incoming client communications for a US-based client. The role combines telephone reception, client intake, appointment scheduling, and general administrative support in a work-from-home setting.

The ideal candidate will have excellent English communication, a warm and empathetic demeanor, and strong organizational skills.