Remote Inbound Voice Support Specialist

Newstel Worldwide

Philippines

On-site

PHP 223,000 - 290,000

Full time

5 days ago

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Job summary

Newstel Worldwide in the Philippines is seeking a customer support professional for remote, full-time work on a project basis. The role focuses on resolving account, order, and service concerns with documentation and SOP compliance.

You will deliver empathetic, professional service via inbound voice interactions, staying up-to-date on company products and policies. UseYour Own Device applies, with workloads varying by client needs.

Qualifications

High school graduate or college graduate.
Experience in customer service preferred.
Strong English communication skills (verbal and written).
Ability to handle challenging interactions professionally.

Responsibilities

Deliver excellent customer service through inbound voice interactions and assist customers with inquiries and requests.
Provide accurate support for account-related concerns, troubleshooting, and order processing.
Communicate professionally and empathetically to ensure a positive customer experience.
Stay knowledgeable about products, services, policies, and procedures to provide reliable information.
Resolve customer concerns efficiently while meeting quality standards and SLAs.
Accurately document and update customer information in company systems.
Follow SOPs to ensure consistent service delivery.