Remote Customer Service Associate Multichannel Support

Newstel Media Ltd

Philippines

Hybrid

PHP 201,000 - 279,000

Part time

14 days+

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Job summary

Newstel Media Ltd in the Philippines invites you to join our talent pool for Customer Service Associates. This is not an immediate opening; you may be contacted for opportunities across phone, chat, and email support, troubleshooting, or order processing as client needs arise.

Open to candidates in the Philippines, the role supports multiple arrangements (part-time, full-time, project-based, or permanent employment) with essential focus on delivering professional, empathetic service and accurate

Qualifications

Customer service mindset with empathy and active listening.
Strong English communication skills (verbal and written).
Proficiency in computer navigation and system tools.
Experience in BPO, call center, or customer-facing roles is a plus.

Responsibilities

Provide excellent customer service through phone, chat, and email.
Address inquiries, concerns, and requests professionally and efficiently.
Support tasks such as account assistance, troubleshooting, or order processing (depending on the assigned account).
Stay updated on company products, services, and processes to give accurate information.
Ensure timely and accurate resolution of customer concerns within agreed SLAs.
Maintain and update customer records in the system.
Follow company guidelines and SOPs to deliver consistent service quality.