Remote Inbound Customer Care Specialist

PrimeSync Solutions; Manila; Remote; PHP 223,000 - 357,000; Full time

Job summary

PrimeSync Solutions is seeking a Remote Inbound Customer Service Representative to handle customer inquiries by phone, provide accurate information, and guide customers on product inquiries, account management, and order processing. The role emphasizes empathy, efficiency, and collaboration across teams in a 100% remote setup.

The ideal candidate has at least 2 years in customer service, strong communication skills, and proficiency with CRM software.

Qualifications

• Minimum 2 years of customer service experience in call centers or BPO.
• Excellent verbal and written communication.
• Strong problem-solving and attention to detail.
• Able to multitask in a fast-paced environment.
• Proficient with CRM software and related tools.
• High school diploma or equivalent; college degree preferred.
• Availability for flexible schedules including evenings, weekends, and holidays.
• Reliable high-speed internet and a quiet remote workspace.
• Career growth opportunities.

Responsibilities

• Handle inbound customer inquiries via phone in a professional and timely manner.
• Provide accurate information and solutions to customers' questions, concerns, and issues.
• Assist customers with product inquiries, account management, order processing, and troubleshooting.
• Effectively resolve customer complaints and escalations with empathy and efficiency.
• Document all customer interactions and transactions accurately in the CRM system.
• Collaborate with team members and other departments to ensure seamless customer experiences.
• Meet or exceed established performance metrics, including quality, productivity, and customer satisfaction targets.

Skills

Customer service

Communication skills

Problem-solving

Multitasking

Education

High school diploma or equivalent

Tools

CRM software

Job description

PrimeSync Solutions is seeking a Remote Inbound Customer Service Representative to handle customer inquiries by phone, provide accurate information, and guide customers on product inquiries, account management, and order processing. The role emphasizes empathy, efficiency, and collaboration across teams in a 100% remote setup.

The ideal candidate has at least 2 years in customer service, strong communication skills, and proficiency with CRM software.