Remote BPO Team Leader - Growth & Coaching

PrimeSync Solutions; Angeles; Remote; PHP 700,000 - 900,000; Full time

Job summary

Prime Sync Solutions is seeking an experienced Remote Team Leader for our Philippines-based remote team. The role focuses on leading a customer service team, monitoring performance, coaching members, and addressing escalated inquiries.

Ideal candidates have 3+ years in team leadership within a BPO setting, strong communication, and the ability to thrive in a fast-paced remote environment, with opportunities for career growth.

Qualifications

• 3+ years of Team Leader experience in a BPO or similar environment.
• Must be from the Philippines.
• Strong leadership, communication, and problem-solving skills.
• Thrives in a fast-paced, remote work environment.

Responsibilities

• Lead and manage a team of customer service representatives.
• Monitor team performance and provide feedback and coaching.
• Handle escalated customer inquiries and issues.
• Collaborate with management to identify process improvement opportunities.

Skills

Team leadership

Communication

Problem solving

Coaching

Job description

Prime Sync Solutions is seeking an experienced Remote Team Leader for our Philippines-based remote team. The role focuses on leading a customer service team, monitoring performance, coaching members, and addressing escalated inquiries.

Ideal candidates have 3+ years in team leadership within a BPO setting, strong communication, and the ability to thrive in a fast-paced remote environment, with opportunities for career growth.