Remote Iberia Customer Success Manager — Solar & Partners

GoodWe; España; On-site; PHP 3,268,000 - 4,720,000; Full time

Benefits offered by this job

International team

Professional development

Flat hierarchy

Meaningful work

Job summary

GoodWe Iberia is seeking a Customer Success Manager to build relationships with installers and distribution partners across the Iberia region. This remote role in Spain focuses on onboarding, ongoing support, and driving customer loyalty through proactive service and technical guidance.

You will collaborate with Marketing and Technical teams, identify new opportunities, and organize training with distributors, resellers, and EPC partners.

Qualifications

• Minimum 3+ years in Customer Success, preferably in energy or technical sectors.
• Technical background in Electrical Engineering or electrician qualification.
• Experience in solar/ PV/ inverters/ energy storage is a plus.
• Fluent in English and Spanish; additional languages are an advantage.
• Strong understanding of customer service and retention best practices.

Responsibilities

• Manage relationships with B2B customers (installers, distributors, EPCs).
• Coordinate with technical team for onboarding and kickoff meetings.
• Establish and maintain customer service policies and best practices.
• Provide high-level technical and product support.
• Analyze and optimize processes to improve the customer experience with our software.
• Identify new sales opportunities and pass qualified leads to the GW Sales Manager.
• Organize training programs for existing and prospective customers.
• Handle customer complaints and proactively improve satisfaction.
• Collaborate cross-functionally with Marketing and Technical teams.
• Work closely with the local GW Sales Manager and distributors/resellers.

Skills

Customer Success

Relationship building

English language

Spanish language

Customer retention

Education

Bachelor's degree in Electrical Engineering

Certified electrician qualification

Job description

GoodWe Iberia is seeking a Customer Success Manager to build relationships with installers and distribution partners across the Iberia region. This remote role in Spain focuses on onboarding, ongoing support, and driving customer loyalty through proactive service and technical guidance.

You will collaborate with Marketing and Technical teams, identify new opportunities, and organize training with distributors, resellers, and EPC partners.