Remote/Hybrid Customer Service Rep - Upsell & Support

Yempo - Your Employees Offshore; Makati; Hybrid; PHP 1,365,000 - 1,820,000; Full time

Benefits offered by this job

Competitive weekly pay

HMO enrollment on commencement

Annual salary reviews

Vacation and sick days

Performance bonuses

Open-plan work environment

Job summary

Yempo Inc offers a midshift Customer Service Representative role with work-from-home or office options. You will handle inquiries via phone, email, live chat, and inbox, including orders and quotes.

The role emphasizes building strong relationships, upselling opportunities, and maintaining accurate customer records while following ISMS guidelines.

Bachelor's degree or equivalent, 3+ years in customer service, excellent communication, and a collaborative mindset are required.

Qualifications

• Bachelor's degree or equivalent work experience.
• At least 3 years of customer service experience.
• Excellent communication and problem-solving skills.
• Strong phone etiquette and active listening abilities.
• Ability to multitask, prioritize, and manage time effectively.
• Team-oriented with flexible, collaborative attitude.

Responsibilities

• Manage customer enquiries via phone, email, live chat, and inbox, including sales orders and quotations.
• Respond to customers promptly and accurately, providing solutions and following up to ensure resolution.
• Build strong customer relationships and deliver excellent service while identifying upselling opportunities.
• Process customer accounts, maintain accurate records, and ensure communications are professional and on-brand.
• Assist customers with our web portal and share feedback and insights with Account Managers and relevant teams.
• Follow established communication procedures, processes, and systems.
• Participate in team meetings and contribute to continuous improvement initiatives.
• Comply with the Organization's Information Security Management System (ISMS), including all applicable information security policies, procedures, standards, and guidelines.

Skills

Customer service

Problem solving

Phone etiquette

Active listening

Time management

Multitasking

Teamwork

Education

Bachelor's degree or equivalent

Job description

We have an exciting
midshift opportunity available for
Customer Service Representatives. Work from home or the office – you choose!

When you join Yempo, you’ll receive the following fantastic benefits:

• Highly competitive salary – paid weekly!

• HMO enrollment on commencement

• Additional HMO dependents added each year of service

• 20 vacation days per year; 7 sick days

• Annual performance bonuses and incentives

• Annual salary reviews and increases

• Free cooked rice, snacks and hot drinks

• Company polo shirts provided

• Fantastic,
  bright and cheerful open-plan work environment

• Prestigious clients and highly professional and friendly co-workers

Key Responsibilities

• Manage customer enquiries via phone, email, live chat, and inbox, including sales orders and quotations.
  
• Respond to customers promptly and accurately, providing solutions and following up to ensure resolution.
• Build strong customer relationships and deliver excellent service while identifying upselling opportunities.
• Process customer accounts, maintain accurate records, and ensure communications are professional and on-brand.
• Assist customers with our web portal and share feedback and insights with Account Managers and relevant teams.
• Follow established communication procedures, processes, and systems.
• Participate in team meetings and contribute to continuous improvement initiatives.

• Comply with the Organization's Information Security Management System (ISMS), including all applicable information security policies, procedures, standards, and guidelines.

Your Background

• Bachelor’s degree in any field or equivalent work experience.

• At least 3 years of customer service experience.

• Strong customer service and problem-solving skills.

• Excellent phone etiquette, active listening, and clear communication.

• Ability to multitask, prioritize, and manage time effectively.

• Team player with a humble, flexible, and collaborative attitude.

Disclaimer for salary ranges. Yempo provides an indicative range of salary that we deem relevant for the advertised role. This may be adjusted for the skills and experience of the selected candidate.