Remote/Hybrid Customer Service Rep - Upsell & Support

Yempo Inc; Makati; Hybrid; PHP 1,365,000 - 1,820,000; Full time

Benefits offered by this job

Competitive weekly pay

HMO enrollment on commencement

Annual salary reviews

Vacation and sick days

Performance bonuses

Open-plan work environment

Job summary

Yempo Inc offers a midshift Customer Service Representative role with work-from-home or office options. You will handle inquiries via phone, email, live chat, and inbox, including orders and quotes.

The role emphasizes building strong relationships, upselling opportunities, and maintaining accurate customer records while following ISMS guidelines.

Bachelor's degree or equivalent, 3+ years in customer service, excellent communication, and a collaborative mindset are required.

Qualifications

• Bachelor's degree or equivalent work experience.
• At least 3 years of customer service experience.
• Excellent communication and problem-solving skills.
• Strong phone etiquette and active listening abilities.
• Ability to multitask, prioritize, and manage time effectively.
• Team-oriented with flexible, collaborative attitude.

Responsibilities

• Manage customer enquiries via phone, email, live chat, and inbox, including sales orders and quotations.
• Respond to customers promptly and accurately, providing solutions and following up to ensure resolution.
• Build strong customer relationships and deliver excellent service while identifying upselling opportunities.
• Process customer accounts, maintain accurate records, and ensure communications are professional and on-brand.
• Assist customers with our web portal and share feedback and insights with Account Managers and relevant teams.
• Follow established communication procedures, processes, and systems.
• Participate in team meetings and contribute to continuous improvement initiatives.
• Comply with the Organization's Information Security Management System (ISMS), including all applicable information security policies, procedures, standards, and guidelines.

Skills

Customer service

Problem solving

Phone etiquette

Active listening

Time management

Multitasking

Teamwork

Education

Bachelor's degree or equivalent

Job description

Yempo Inc offers a midshift Customer Service Representative role with work-from-home or office options. You will handle inquiries via phone, email, live chat, and inbox, including orders and quotes.

The role emphasizes building strong relationships, upselling opportunities, and maintaining accurate customer records while following ISMS guidelines.

Bachelor's degree or equivalent, 3+ years in customer service, excellent communication, and a collaborative mindset are required.