Remote Customer Service & Upsell Specialist

Yempo - Your Employees Offshore; Makati; Hybrid; PHP 1,183,000 - 1,775,000; Full time

Benefits offered by this job

HMO enrollment

Annual performance bonuses

20 vacation days

7 sick days

Annual salary reviews

Job summary

Yempo Inc is offering a midshift Customer Service Representative role with work-from-home or office options. The position requires a Bachelor's degree or equivalent and at least 3 years of customer service experience, with strong communication and problem-solving skills.

Responsibilities include handling inquiries via phone, email, live chat, and inbox, processing orders, building customer relationships, and assisting with web portal usage.

Qualifications

• Bachelor's degree in any field or equivalent work experience.
• At least 3 years of customer service experience.
• Strong customer service and problem-solving skills.
• Excellent phone etiquette, active listening, and clear communication.
• Ability to multitask, prioritize, and manage time effectively.
• Team player with a humble, flexible, and collaborative attitude.

Responsibilities

• Manage customer enquiries via phone, email, live chat, and inbox, including sales orders and quotations.
• Respond to customers promptly and accurately, providing solutions and following up to ensure resolution.
• Build strong customer relationships and deliver excellent service while identifying upselling opportunities.
• Process customer accounts, maintain accurate records, and ensure communications are professional and on-brand.
• Assist customers with our web portal and share feedback and insights with Account Managers and relevant teams.
• Follow established communication procedures, processes, and systems.
• Participate in team meetings and contribute to continuous improvement initiatives.
• Comply with the Organization's Information Security Management System (ISMS), including all applicable information security policies, procedures, standards, and guidelines.

Skills

Customer service

Phone etiquette

Active listening

Communication skills

Multitasking

Education

Bachelor's degree or equivalent

Tools

ISMS awareness

Job description

We have an exciting
midshift opportunity available for
Customer Service Representatives. Work from home or the office – you choose!

When you join Yempo, you’ll receive the following fantastic benefits:

• Highly competitive salary – paid weekly!

• HMO enrollment on commencement

• Additional HMO dependents added each year of service

• 20 vacation days per year; 7 sick days

• Annual performance bonuses and incentives

• Annual salary reviews and increases

• Free cooked rice, snacks and hot drinks

• Company polo shirts provided

• Fantastic,
  bright and cheerful open-plan work environment

• Prestigious clients and highly professional and friendly co-workers

Key Responsibilities

• Manage customer enquiries via phone, email, live chat, and inbox, including sales orders and quotations.
  
• Respond to customers promptly and accurately, providing solutions and following up to ensure resolution.
• Build strong customer relationships and deliver excellent service while identifying upselling opportunities.
• Process customer accounts, maintain accurate records, and ensure communications are professional and on-brand.
• Assist customers with our web portal and share feedback and insights with Account Managers and relevant teams.
• Follow established communication procedures, processes, and systems.
• Participate in team meetings and contribute to continuous improvement initiatives.

• Comply with the Organization's Information Security Management System (ISMS), including all applicable information security policies, procedures, standards, and guidelines.

Your Background

• Bachelor’s degree in any field or equivalent work experience.

• At least 3 years of customer service experience.

• Strong customer service and problem-solving skills.

• Excellent phone etiquette, active listening, and clear communication.

• Ability to multitask, prioritize, and manage time effectively.

• Team player with a humble, flexible, and collaborative attitude.

Disclaimer for salary ranges. Yempo provides an indicative range of salary that we deem relevant for the advertised role. This may be adjusted for the skills and experience of the selected candidate.