Customer Service Representative | ACT

Your Employee Offshore ( Yempo ) Inc.; Philippines; Hybrid; PHP 1,138,000 - 1,729,000; Full time

Benefits offered by this job

Weekly pay

HMO enrollment on commencement

Additional HMO dependents added each 年

20 vacation days per year; 7 sick days

Annual bonuses and incentives

Annual salary reviews and increases

Free meals and snacks

Company polo shirts provided

Open-plan work environment

Professional co-workers

Job summary

Your Employee Offshore (Yempo) Inc. invites you to join our Customer Service team in the Philippines. Work from home or the office—choose the setup that suits you, with weekly pay and extensive benefits.

As a Customer Service Representative, you’ll handle inquiries via phone, email, live chat, and inbox, resolve issues, and upsell where appropriate while maintaining accurate records and professional, on-brand communications. A collaborative, service-driven mindset is essential.

Qualifications

• Bachelor’s degree in any field or equivalent work experience.
• At least 3 years of customer service experience.
• Strong customer service and problem-solving skills.
• Excellent phone etiquette, active listening, and clear communication.
• Ability to multitask, prioritize, and manage time effectively.
• Team player with a humble, flexible, and collaborative attitude.

Responsibilities

• Manage customer enquiries via phone, email, live chat, and inbox, including sales orders and quotations.
• Respond to customers promptly and accurately, providing solutions and following up to ensure resolution.
• Build strong customer relationships and deliver excellent service while identifying upselling opportunities.
• Process customer accounts, maintain accurate records, and ensure communications are professional and on-brand.
• Assist customers with our web portal and share feedback and insights with Account Managers and relevant teams.
• Follow established communication procedures, processes, and systems.
• Participate in team meetings and contribute to continuous improvement initiatives.
• Comply with the Organization's ISMS, including all applicable information security policies, procedures, standards, and guidelines.

Skills

Customer service

Communication

Active listening

Upselling

Education

Bachelor’s degree or equivalent

Job description

We have an excitingmidshift opportunity available forCustomer Service Representatives. Work from home or the office – you choose!

When you join Yempo, you’ll receive the following fantastic benefits:

• Highly competitive salary – paid weekly!

• HMO enrollment on commencement

• Additional HMO dependents added each year of service

• 20 vacation days per year; 7 sick days

• Annual performance bonuses and incentives

• Annual salary reviews and increases

• Free cooked rice, snacks and hot drinks

• Company polo shirts provided

• Fantastic,bright and cheerful open-plan work environment

• Prestigious clients and highly professional and friendly co-workers

Key Responsibilities

• Manage customer enquiries via phone, email, live chat, and inbox, including sales orders and quotations.
  
• Respond to customers promptly and accurately, providing solutions and following up to ensure resolution.
• Build strong customer relationships and deliver excellent service while identifying upselling opportunities.
• Process customer accounts, maintain accurate records, and ensure communications are professional and on-brand.
• Assist customers with our web portal and share feedback and insights with Account Managers and relevant teams.
• Follow established communication procedures, processes, and systems.
• Participate in team meetings and contribute to continuous improvement initiatives.

• Comply with the Organization's Information Security Management System (ISMS), including all applicable information security policies, procedures, standards, and guidelines.

Your Background

• Bachelor’s degree in any field or equivalent work experience.

• At least 3 years of customer service experience.

• Strong customer service and problem-solving skills.

• Excellent phone etiquette, active listening, and clear communication.

• Ability to multitask, prioritize, and manage time effectively.

• Team player with a humble, flexible, and collaborative attitude.

Disclaimer for salary ranges. Yempo provides an indicative range of salary that we deem relevant for the advertised role. This may be adjusted for the skills and experience of the selected candidate.