Remote Hosting & WordPress Support Specialist

Embedded Shishya

Philippines

On-site

PHP 335,000 - 446,000

Full time

14 days+

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Benefits offered by this job

Equipment provided

HMO + 13th month pay

Job summary

LevelUp is seeking an L1 Hosting Tech Support Agent to provide frontline technical assistance for hosting environments and WordPress sites. You will handle 2–3 concurrent chats during peak times, resolve issues on first contact when possible, and maintain strong CSAT and QA scores in a fully remote role.

In this full-time, fixed schedule position, you’ll join a supportive team, work a mid-shift or night-shift Monday–Friday, and help clients across hosting platforms with empathy and clear

Qualifications

1–2 years of technical support in web hosting.
Basic to intermediate WordPress troubleshooting.
Experience with FTP/SFTP and cPanel.
Familiarity with DNS, SSL, and MySQL basics.
Strong written and verbal English communication.

Responsibilities

Provide live chat and ticket-based hosting support via Zendesk.
Diagnose web hosting and WordPress issues, identify root causes.
Assist with WordPress tasks, plugins, themes, and configurations.
Check DNS, SSL certificates, and server accessibility.
Run basic MySQL queries and site migrations.
Use Linux CLI for server-side troubleshooting.
Document issues thoroughly and escalate complex problems.
Meet KPIs: CSAT, AHT, QA, and response times.

Skills

WordPress

Customer service

Multitasking

English communication

Education

Bachelor's degree in IT/CS (preferred)

Tools

FTP/SFTP

cPanel

Zendesk

Linux CLI

Job description

In this full-time, fixed schedule position, you’ll join a supportive team, work a mid-shift or night-shift Monday–Friday, and help clients across hosting platforms with empathy and clear

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