Remote Customer Support & Renewals Specialist

Embedded Shishya; Philippines; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Equipment provided

13th month pay

HMO

Fully remote

Job summary

LevelUp is seeking a Customer Service - Support Agent to manage the full commercial lifecycle for a portfolio of customers, including renewals and contract updates, while addressing concerns quickly and effectively. This fully remote position requires a 40-hour fixed schedule with afternoon or night shifts to serve US-based customers.

LevelUp provides equipment, a 13th month pay, and HMO to support a healthy work-life balance.

Qualifications

• 1–2 years of proven experience in a customer-facing role.
• Demonstrated experience handling customer retention and managing escalations.
• Confidence conducting live customer calls and virtual meetings.
• Exceptional written and verbal English communication skills.
• Comfortable working scheduled night shifts to support customers in the U.S.

Responsibilities

• Account Lifecycle: Manage the full commercial lifecycle for assigned customers, including renewals and contract updates, ensuring customer concerns are addressed along the way.
• Customer Support: Handle a range of customer tickets, including billing questions and product inquiries.
• Support Calls: Conduct live calls with customers to support their needs directly.
• Escalations: Serve as first-line (L1) support, escalating and coordinating with internal teams to resolve issues when needed.

Skills

Customer-facing experience

Live calls & virtual meetings

Customer retention & escalations

English communication

Night shift readiness

Tools

CRM tools

Job description

LevelUp is seeking a Customer Service - Support Agent to manage the full commercial lifecycle for a portfolio of customers, including renewals and contract updates, while addressing concerns quickly and effectively. This fully remote position requires a 40-hour fixed schedule with afternoon or night shifts to serve US-based customers.

LevelUp provides equipment, a 13th month pay, and HMO to support a healthy work-life balance.