Remote Level 2 IT Support Technician

HireArchi; Metro Manila; On-site; PHP 1,119,000 - 1,399,000; Full time

Job summary

HireArchi is hiring a Level 2 Support Technician for a fully remote position. The role focuses on resolving escalated technical issues, deep-dive troubleshooting, and mentoring Level 1 staff, with a bridge to Level 3 engineers.

It requires strong Windows Server, Active Directory, networking, and cloud service experience. You will contribute to process improvements, documentation, and knowledge sharing, while ensuring SLA adherence and providing excellent customer service in a fast-paced MSP

Qualifications

• 3+ years IT support or systems administration experience.
• Strong expertise in Windows Server, AD, Group Policy and networking.
• Experience with cloud services like Microsoft 365, Azure and AWS.

Responsibilities

• Handle escalations from Level 1 technicians for deeper analysis.
• Diagnose and resolve advanced Windows/macOS issues, OS imaging, and driver conflicts.
• Troubleshoot network problems (DNS, DHCP, VLANs, VPNs, firewalls).
• Administer servers (AD, GP, file/print).
• Manage Exchange/Office 365, migrations, mailbox recovery.
• Tackle virtualization issues (Hyper-V, VMware) and basic cloud infra.

Skills

Windows Server

Active Directory

Group Policy

Networking

Microsoft 365

Azure

AWS

PowerShell

Bash

RMM tools

Cybersecurity

Tools

RMM tools

Job description

HireArchi is hiring a Level 2 Support Technician for a fully remote position. The role focuses on resolving escalated technical issues, deep-dive troubleshooting, and mentoring Level 1 staff, with a bridge to Level 3 engineers.

It requires strong Windows Server, Active Directory, networking, and cloud service experience. You will contribute to process improvements, documentation, and knowledge sharing, while ensuring SLA adherence and providing excellent customer service in a fast-paced MSP