Remote Home Care Scheduler & Support Specialist

Cleardesk; Philippinen; Remote; PHP 855.000 - 1.282.000; Vollzeit

Benefits dieser Stelle

Prepaid HMO coverage

Remote-first team

Training & feedback

Zusammenfassung

ClearDesk is seeking a Customer Support Specialist - Scheduler to manage caregiver schedules for a US-based home care client. This remote role requires coordinating shifts, handling last-minute changes, and maintaining open communication with caregivers and clients.

You will work with an international remote team, using WellSky and VoIP systems. The position emphasizes reliability, organization, and a customer-first mindset.

Qualifikationen

• At least 1 year of experience in a BPO or Virtual Assistant role.
• Experience in scheduling; healthcare/home care experience is a plus.
• Calm under pressure, organized, and proactive.

Aufgaben

• Build and maintain caregiver schedules across counties.
• Respond to cancellations and clock-in issues promptly.
• Communicate with clients and caregivers via VoIP.
• Update records and notes in WellSky.
• Generate weekly reports for leadership.

Kenntnisse

Scheduling

BPO experience

Virtual Assistant

Stakeholder management

Tools

WellSky

VoIP

Jobbeschreibung

ClearDesk is seeking a Customer Support Specialist - Scheduler to manage caregiver schedules for a US-based home care client. This remote role requires coordinating shifts, handling last-minute changes, and maintaining open communication with caregivers and clients.

You will work with an international remote team, using WellSky and VoIP systems. The position emphasizes reliability, organization, and a customer-first mindset.