Healthcare Customer Service Representative - Scheduler

Cleardesk; Philippines; Remote; PHP 360,000 - 540,000; Full time

Benefits offered by this job

Prepaid HMO coverage

Job summary

ClearDesk is seeking a Healthcare Customer Service Representative - Scheduler to support a U.S.-based home care client from a remote setting. You will coordinate caregiver schedules, handle changes, and communicate with clients and caregivers to keep operations smooth and compassionate.

In this role you will also perform light admin and recruitment tasks as needed, ensuring timely updates and accurate records while delivering excellent, client-centered service to seniors and their families.

Qualifications

• At least 1 year in a BPO or Virtual Assistant role.
• Scheduling experience; healthcare/home care background is a plus.
• Remain calm under pressure; highly organized.
• Strong problem-solving and remote collaboration skills.
• Comfortable with software systems and remote comms.
• Proactive team player with stakeholder relationship skills.
• Willing to work US time zones.
• Ensure required equipment: webcam, headset, internet, backups, PC specs.

Responsibilities

• Build and maintain caregiver schedules across counties.
• Respond quickly to shift cancellations and non-clock-ins.
• Answer calls from clients and caregivers via VoIP.
• Update records and case notes in WellSky.
• Flag staffing issues with ops team to maintain flow.
• Conduct regular check-ins and evaluations with caregivers.
• Generate weekly reports for leadership.

Skills

Scheduling

BPO experience

Virtual Assistant

Remote communication

Stakeholder management

Problem solving

Team player

US time zone

Tools

WellSky

VoIP

Job description

Want a remote role where your skills bring structure to busy teams, and your work truly helps people At ClearDesk, you'll get the flexibility to work from home, the stability of long-term placement, and the chance to be part of something that actually matters.

Our Story Starts with People Like You

The two founders, best friends, were running businesses that needed great talent fast. So, they started building remote teams across countries like the Philippines, Colombia, and India. Not only did it work, it thrived. They realized that talent isn't limited by geography. With today's technology and high-speed internet, we're able to build high-performing global teams that support businesses across the U.S. So ClearDesk was born.

Today, ClearDesk helps U.S. businesses grow by building world‑class remote teams. We don't just connect talent; we manage the entire experience, from recruiting to retention. And while we help clients thrive, we also stay deeply committed to helping our remote team members build real, lasting careers that support their lives and their families.

That's where you come in.

The Role: Healthcare Customer Service Representative - Scheduler

Imagine being the person who keeps everything running behind the scenes in a fast‑moving home care setting. Someone's shift just got canceled last minute. You've already found a replacement. A caregiver calls in sick. You're already on the phone with the next available team member.

You don't just fill gaps in the schedule. You create order. You create confidence. And for both caregivers and clients, you become the quiet force that keeps things on track.

More importantly, the people you help serve are seniors who rely on consistent, compassionate care to stay safe and comfortable in their homes. Every shift you coordinate ensures someone's parent, grandparent, or loved one receives the care they deserve.

As a Home Care Scheduler, you'll be assigned to a U.S.-based home care client, working closely with their operations team. You'll manage caregiver schedules, communicate changes, and help keep both sides (caregivers and clients) informed, supported, and calm even when things get a little hectic.

And when things are calm You'll help with admin work or pitch in on light recruitment tasks, keeping things moving and meaningful.

What Your Days Might Look Like:

• Build and maintain up-to-date caregiver schedules across multiple counties
• Respond quickly when someone cancels a shift or doesn't clock in
• Answer calls from clients and caregivers using the VoIP system
• Update records and case notes in WellSky (we'll train you for it)
• Work with the ops team to flag issues and make sure staffing stays smooth
• Conduct regular check‑ins and evaluations with caregivers
• Generate weekly reports and keep leadership in the loop

Who We Think Will Thrive in This Role:

• At least 1 year of experience in a BPO or Virtual Assistant role
• You've worked in scheduling before or think you can rock it (bonus points for healthcare or home care experience)
• You're calm under pressure and naturally organized
• You love solving problems on the fly
• You're comfortable with software systems and remote communication
• You've built strong relationships with stakeholders, becoming a trusted partner they can rely on
• You take initiative, but you're also a great team player
• You are willing to work in a US time zone schedule
• You can secure the required technical setup, including:
• At least a 720p HD webcam
• A noise-canceling headset
• A primary internet connection of at least 25 Mbps
• A backup laptop, backup internet device, and backup power source
• A main computer with at least Intel Core i5 (or equivalent) and 8 GB RAM
• A backup computer with at least Intel Core i3 and 4 GB RAM

Why ClearDesk

Because we believe work should be meaningful, even from home.

At ClearDesk, you'll work with clients who respect your time and value your skills. You'll join a remote‑first team that actually supports you, and you'll know that the work you're doing helps real people, especially seniors, receive the care and attention they deserve.

We don't just want you to do your job. We want you to grow with us, stay with us, and feel proud of the difference you're making.

Here’s what you can expect from us:

• We pay you fairly and on time
• We provide prepaid HMO coverage for your peace of mind
• We help you grow with tools, training, and honest feedback
• We celebrate your wins
• And above all, we actually care