Remote Care Scheduler: Keep Seniors Safe and Comfortable

Cleardesk; Philippines; Remote; PHP 360,000 - 540,000; Full time

Benefits offered by this job

Prepaid HMO coverage

Job summary

ClearDesk is seeking a Healthcare Customer Service Representative - Scheduler to support a U.S.-based home care client from a remote setting. You will coordinate caregiver schedules, handle changes, and communicate with clients and caregivers to keep operations smooth and compassionate.

In this role you will also perform light admin and recruitment tasks as needed, ensuring timely updates and accurate records while delivering excellent, client-centered service to seniors and their families.

Qualifications

• At least 1 year in a BPO or Virtual Assistant role.
• Scheduling experience; healthcare/home care background is a plus.
• Remain calm under pressure; highly organized.
• Strong problem-solving and remote collaboration skills.
• Comfortable with software systems and remote comms.
• Proactive team player with stakeholder relationship skills.
• Willing to work US time zones.
• Ensure required equipment: webcam, headset, internet, backups, PC specs.

Responsibilities

• Build and maintain caregiver schedules across counties.
• Respond quickly to shift cancellations and non-clock-ins.
• Answer calls from clients and caregivers via VoIP.
• Update records and case notes in WellSky.
• Flag staffing issues with ops team to maintain flow.
• Conduct regular check-ins and evaluations with caregivers.
• Generate weekly reports for leadership.

Skills

Scheduling

BPO experience

Virtual Assistant

Remote communication

Stakeholder management

Problem solving

Team player

US time zone

Tools

WellSky

VoIP

Job description

ClearDesk is seeking a Healthcare Customer Service Representative - Scheduler to support a U.S.-based home care client from a remote setting. You will coordinate caregiver schedules, handle changes, and communicate with clients and caregivers to keep operations smooth and compassionate.

In this role you will also perform light admin and recruitment tasks as needed, ensuring timely updates and accurate records while delivering excellent, client-centered service to seniors and their families.