Remote Home Care Scheduler | Efficient Care Coordination

Helper Heroes; Philippines; Remote; PHP 7,400 - 11,000; Full time

Benefits offered by this job

Remote work

Competitive pay

Job summary

Helper Heroes is seeking a detail-oriented Home Care Scheduler in the Philippines to match caregivers with client visits, fill open shifts quickly, and keep the daily schedule smooth. You will work closely with recruiters, care managers, clients, and caregivers to ensure every visit is covered and logged correctly.

This remote, full-time role supports US business hours and offers growth opportunities as we expand our home care network, with competitive pay for a Philippines-based candidate.

Qualifications

• 1+ year in scheduling, dispatch, coordination, or call center (home care/healthcare preferred).
• Strong English communication via phone, text, and email with a calm tone.
• Fast, accurate data entry and attention to detail.
• Ability to juggle moving parts and stay organized under time pressure.
• Basic understanding of HIPAA/privacy and client confidentiality.
• Willing to work US business hours; occasional evenings/weekends/holidays.

Responsibilities

• Build and maintain daily/weekly schedules for caregivers and clients.
• Fill open shifts quickly by calling, texting, and follow-ups.
• Match caregivers by skills, availability, location, client preferences, and pay.
• Monitor call-outs, late arrivals, and no-shows; arrange coverage.
• Confirm starts, changes, and cancellations with clients/caregivers.
• Update profiles, care plans, and visit notes in scheduling system.
• Track EVV/clock-ins and resolve billing exceptions.
• Forecast coverage needs with recruiters and team leads.
• Escalate risks early; provide end-of-day/week reports.
• (If needed) support after-hours/on-call rotation.

Skills

Scheduling

Dispatch

Coordination

Data entry

HIPAA

English

Tools

WellSky (ClearCare)

AxisCare

AlayaCare

RingCentral

Dialpad

JustCall

Twilio

Google Workspace

Microsoft 365

Slack

Teams

Job description

Helper Heroes is seeking a detail-oriented Home Care Scheduler in the Philippines to match caregivers with client visits, fill open shifts quickly, and keep the daily schedule smooth. You will work closely with recruiters, care managers, clients, and caregivers to ensure every visit is covered and logged correctly.

This remote, full-time role supports US business hours and offers growth opportunities as we expand our home care network, with competitive pay for a Philippines-based candidate.