Helpdesk Technician

Stefanini, Inc; Pasay; Hybrid; PHP 279,000 - 424,000; Full time

Job summary

Stefanini, Inc. in Pasay is seeking a Helpdesk Technician to provide end-user support via phone, email, or chat, and to troubleshoot PC hardware and software while logging incidents in the ticketing system.

The ideal candidate should have IT-related education (degree or diploma), strong English communication, and excellent customer service skills, with the ability to handle multiple calls and adapt to a BPO/tech-support environment. The role is full-time with shift flexibility.

Qualifications

• Bachelor's degree or diploma in IT-related courses is a plus.
• Minimum of completed two (2) years in college or has finished a Diploma/Certificate course.
• Excellent in oral and written English communication.
• Excellent customer service skills.
• Must consistently meet or exceed required performance criteria.
• Able and willing to take several calls a day.
• Familiarity with PC hardware and software troubleshooting.
• Prior Software Application support experience (e.g. Outlook) is a plus.
• Prior BPO experience in Technical Support is a plus.
• Familiarity with ticketing system is a strong advantage.
• Shift flexibility and schedule adherence are required for the position.

Responsibilities

• Provide technical end-user support via telephone, email, or web chat.
• Provide restorative or maintenance actions to resolve end-user problems.
• Respond to end-user problems based on standard procedures.
• Must correctly track incidents and calls, including entering data into the database timely and accurately.

Skills

Customer service

English communication

Telephone support

PC hardware/software troubleshooting

Ticketing system

Shift flexibility

Education

Bachelor's degree in IT

Diploma/Certificate in IT

Two years of college completed

Tools

Outlook

Ticketing system

Job description

Join us to co-create solutions for a better future!

Job Details

Helpdesk Technician

Helpdesk Technician Pasay, Posted:9/3/2026 Job Description Job ID#:

64805

Job Category: Helpdesk Technician

Position Type: Full Time

Remaining Positions: 2

Details:

• Provide technical end-user support via telephone, email, or web chat.
• Provide restorative or maintenance actions to resolve end-user problems.
• Respond to end-user problems based on standard procedures.
• Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately.

Job Requirements Details

• Bachelor's degree or vocational in IT-related courses is a plus.
• Minimum of completed two (2) years in college or has finished a Diploma/Certificate course.
• Excellent in oral and written English communication.
• Excellent customer service skills.
• Must consistently meet or exceed required performance criteria.
• Able and willing to take several calls a day when necessary.
• Familiarity andgood working knowledge in PC hardware andsoftware troubleshooting.
• Prior Software Application support (e.g. Outlook, etc.) experience is a plus.
• Prior BPO experience in Technical Support is a plus.
• Familiarity with ticketing system, a strong advantage.
• Shift flexibility and schedule adherence are required for the position.

#LI-CM1, #LI-REMOTE

Pay Range

Based on Experience