Remote Help Desk Technician – Windows & Night Shift

Outsourced

Manila

Remote

PHP 279,000 - 424,000

Full time

3 days ago

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Benefits offered by this job

Home-based

Job summary

Outsourced is seeking a Help Desk professional to provide remote and on-site style support for internal and external clients from a home-based setting in the Philippines. The role focuses on Windows troubleshooting, virus/malware issues, and user training.

You will handle ticketing, incident response, and maintain IT services with a 24/7 schedule in a dynamic environment. The position requires 2 years in a Help Desk or technical support role, strong customer service, and proficiency with Windows

Qualifications

2 years of experience in a Help Desk or Technical Support environment.
Strong customer service experience with focus on excellence.
In-depth understanding of Windows Desktop 10 Operating Systems.

Responsibilities

Provide installation, configuration, maintenance, and troubleshooting support for hardware, software, and peripherals.
Support end users with virus/malware issues and educate on safe IT practices.
Provide phone and remote desktop support to customers.
Create/update tickets and respond to outages or incidents.
Perform root cause analysis and resolve problems.
Plan and execute patches or software upgrades as required.
Provide end-user training on applications or OS fundamentals.
Manage user accounts and access per standard procedures.