Help Desk Support

Outsourced; Manila; Remote; PHP 279,000 - 424,000; Full time

Benefits offered by this job

Home-based

Job summary

Outsourced is seeking a Help Desk professional to provide remote and on-site style support for internal and external clients from a home-based setting in the Philippines. The role focuses on Windows troubleshooting, virus/malware issues, and user training.

You will handle ticketing, incident response, and maintain IT services with a 24/7 schedule in a dynamic environment. The position requires 2 years in a Help Desk or technical support role, strong customer service, and proficiency with Windows

Qualifications

• 2 years of experience in a Help Desk or Technical Support environment.
• Strong customer service experience with focus on excellence.
• In-depth understanding of Windows Desktop 10 Operating Systems.

Responsibilities

• Provide installation, configuration, maintenance, and troubleshooting support for hardware, software, and peripherals.
• Support end users with virus/malware issues and educate on safe IT practices.
• Provide phone and remote desktop support to customers.
• Create/update tickets and respond to outages or incidents.
• Perform root cause analysis and resolve problems.
• Plan and execute patches or software upgrades as required.
• Provide end-user training on applications or OS fundamentals.
• Manage user accounts and access per standard procedures.

Skills

Help Desk experience

Customer service

Windows 10

Networking TCP/IP

Remote support

Communication

Tools

Windows Admin Tools

Job description

Job Description:

Job Description

Outsourced.ph is a leading ISO certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1000 talented professionals.

Job Summary

The Help Desk Person will be responsible for providing technical support to internal & external clients. This candidate will work with staff, client, or vendors requesting assistance or information. This role will follow established processes and procedures and contribute and suggest changes to those policies and procedures for continuous improvement purposes. Work is simple to moderate complexity and requires a thorough understanding of Wndows desktop Operating System and application troubleshooting and configuration.

Essential RESPONSIBILITIES And ACCOUNTABILITIES

• Provide installation, configuration, maintenance, and troubleshooting support of computer hardware, software, desktop applications, printers, and computer peripheralsPerform routine and regularly scheduled maintenance and monitoring tasks.
• Support end users with virus/malware related issues and help repair systems and train end users on safe and secure IT behaviors.
• Provide phone and remote desktop support to customers.
• Create and update tickets and support and respond to service outages or other incidents.
• Perform root cause analysis and problem resolution.
• Plan and execute patch updates or software upgrades as required.
• Provide end user training in applications or operating system fundamentals.
• Provide user account, passwords, and access as requested, using standard procedures.

JOB SPECIFICATIONS - Knowledge & Skills

• 2 years of experience in a Help Desk ,Technical Support Department environment.
• Strong customer service experience with focus on delivering excellence in customer service.
• In depth understanding of Windows Desktop 10 Operting Systems .
• Understanding of network concepts, TCP/IP stack and common Internet protocols.
• Attention to detail and accuracy and ability to spot long term trends in production environment.
• Must be able to clearly and concisely articulate issues and resolutions to end users is required both written and verbally.
• Familiarity with Windows desktop administration tools and processes; for example, can reboot/shut down a worksation, add and remove user accounts, configure client profiles and email.
• Reliable and dependable, self motivated and willingness to learn and contribute to the team.
• Ability to function in a 24/7 operation and work flexible schedule on weekdays and weekends as required.
• Must be able to work flexible hours, including hours beyond the normal schedule when necessary

Work Arrangement: Homebased

Work Schedule: Monday–Friday, 10PM to 7AM Manila time

Must Have atleast 20mbps internet connection

Note: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.