IT Service Desk Specialist – Windows, MFA & Remote Support

Nightowl Consulting; Quezon City; Hybrid; PHP 223,000 - 357,000; Full time

Job summary

Nightowl Consulting in the Philippines seeks an entry‑level IT support specialist to provide responsive first‑line help for desktops, laptops, mobile devices, printers, and software, both onsite and remotely. You will manage requests via Zendesk, email, and phone, and set up new user accounts, email, Outlook, MFA, and password resets.

You will assist with onboarding and offboarding, install and uninstall software as needed, troubleshoot hardware, VPN, VoIP, and browser issues, and ensure

Responsibilities

• Provide first-level IT support for desktops, laptops, mobile devices, printers, and software, onsite and remote.
• Manage and prioritize support requests via Zendesk, email, phone and other channels.
• Set up new user accounts, email, configure Outlook and perform password resets.
• Assist users with MFA setup and troubleshooting.
• Handle onboarding and offboarding tasks including equipment setup and access provisioning or deprovisioning.
• Install and uninstall software per department needs.
• Troubleshoot hardware, connectivity, Windows OS, VPN, VoIP, scanning/printing, and browser issues.
• Use tools like ScreenConnect for remote support and Tanium for asset management.
• Document all activities per SLAs and contribute to knowledge bases and SOPs.
• Stay informed on evolving technologies related to Windows environments and enterprise tools.

Job description

Nightowl Consulting in the Philippines seeks an entry‑level IT support specialist to provide responsive first‑line help for desktops, laptops, mobile devices, printers, and software, both onsite and remotely. You will manage requests via Zendesk, email, and phone, and set up new user accounts, email, Outlook, MFA, and password resets.

You will assist with onboarding and offboarding, install and uninstall software as needed, troubleshoot hardware, VPN, VoIP, and browser issues, and ensure