Remote Help Desk Tech II - Client-Focused Support

Crimson IT; Philippines; On-site; PHP 300,000 - 600,000; Full time

Benefits offered by this job

Fully remote work setup

Company-provided laptop

$500 annual travel allowance (upon_reg

Job summary

Crimson IT seeks a Helpdesk Technician Level 2 to respond to client issues by phone or email, document networks, and assist with projects. The role supports Windows-based environments and MS Office configurations, with remote work options.

The candidate should have 2–4 years in engineering roles, VLAN/ routing/ firewall experience, and certifications such as MCITP/MCP/CCNA. Fully remote setup offered with occasional after-hours work.

Qualifications

• Engineer with two to four years’ experience
• Minimum 2 years’ experience – VLAN, Routing, Firewalling Support
• Minimum 2 years’ experience - Server Hardware Technologies (CPU/RAID/SCSI) Support
• Minimum 2 years’ experience - Data Backup and Recovery Support, Corporate Antivirus Support, VPN Connectivity Support
• Has at least one certification (MCITP/MCP/CCNA/CCDA/CCNP/Project+/Network+)

Responsibilities

• Respond to and resolve incoming technical client issues and requests via phone or e-mail
• Document Client Networks
• Assist Sr. Engineers on larger projects
• Install, configure, troubleshoot and customize MS Office Suite
• Configure file, print and remote access services
• Administration of e-mail application and directory services
• Take ownership of tasks and ensure timely resolution
• Learn new technologies independently and articulate technical info clearly to non-technical users
• Support team collaboration and billing opportunities
• Provide after-hours support when required

Skills

Windows OS

TCP/IP troubleshooting

Networking (Routers & Firewalls)

VMware

DNS

Wireless technologies

Azure AD & O365

Education

MCITP

MCP

CCNA/CCDA/CCNP

Project+

Network+

Tools

Meraki gear

Job description

Crimson IT seeks a Helpdesk Technician Level 2 to respond to client issues by phone or email, document networks, and assist with projects. The role supports Windows-based environments and MS Office configurations, with remote work options.

The candidate should have 2–4 years in engineering roles, VLAN/ routing/ firewall experience, and certifications such as MCITP/MCP/CCNA. Fully remote setup offered with occasional after-hours work.