Remote-Ready IT Helpdesk Specialist

Mass Markets

San Fernando

On-site

PHP 180,000 - 240,000

Full time

14 days+

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Job summary

MCI is seeking an IT Helpdesk Specialist to join our IT support team. You will provide first-level technical support to end-users via phone, email, or in person, and help resolve hardware and software issues across desktops, laptops, printers, and applications.

You will diagnose problems, document steps, and escalate complex issues to specialized IT teams while maintaining system health and security. The role requires strong communication, a customer-service mindset, and a drive to learn.

Qualifications

Associate’s degree in Computer Science or IT or equivalent experience.
CompTIA A+, Network+, Server+ and Security+ certs are a plus but not required.
Proven experience in IT helpdesk or technical support.
Strong knowledge of hardware, operating systems, and commonly used software.
Proficiency in Excel, Five9, and other data processing tasks.
Basic networking and telephony knowledge.
Ability to research, plan, document, and execute complex tasks.
Excellent written and oral communication skills.
Excellent interpersonal and customer service skills.
Excellent work ethic and dedication.

Responsibilities

Provide first-level technical support to end-users via phone, email, or in-person.
Resolve hardware and software issues on desktops, laptops, printers, and apps.
Walk users through step-by-step solutions and provide timely resolutions.
Diagnose problems, identify root causes, and implement fixes.
Escalate complex issues to appropriate IT teams.
Perform routine maintenance like software updates and antivirus scans.
Update knowledge base and provide basic end-user training.
Document issues and resolutions accurately.