Remote L2 Support Engineer — Trusted Troubleshooter

Jobless

Cebu City

On-site

PHP 1,237,707 - 1,925,323

Full time

14 days+

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Benefits offered by this job

Remote work

Team trainings

Career growth

Job summary

My IT Crew is seeking a dedicated Support Engineer to ensure our clients' technology runs smoothly from a remote location. You will be on the front lines, masterfully troubleshooting Windows devices, Microsoft 365, DNS/DHCP, and networking, while building trust with clients and managing expectations.

You will own ticket queues, write and refine documentation, and coordinate with vendors to drive end-to-end incident resolution.

Qualifications

Hands-on troubleshooting, configuring, and managing Microsoft technologies, including Windows Server, Active Directory, and Group Policies.
Strong experience with Microsoft 365, Hyper-V, DNS, and DHCP.
Demonstrated knowledge of advanced networking principles and the ability to troubleshoot firewalls, switches, and Wi-Fi.
A passion for excellent customer service and a proven ability to build trust and defuse tough situations.
A track record of creating heavy internal documentation that helps your teammates grow and learn.
Experience with Remote Access Solutions like Remote Desktop and RemoteApps.
An eagerness to learn and a collaborative spirit—you enjoy helping others move forward.

Responsibilities

Troubleshoot Windows devices, Microsoft 365, networking, and VoIP systems.
Own client communication, managing expectations, and ensuring positive outcomes.
Prioritize ticket queue and handle escalations calmly.
Contribute to a knowledge base with useful documentation.
Coordinate incident resolution with vendors end-to-end.
Collaborate in weekly team meetings and trainings.
Lead by example with accountability and proactive service.