Remote IT Help Desk Technician

CEF Solutions Inc.; Manila; On-site; PHP 446,400 - 714,240; Full time

Job summary

CEF Solutions Inc. is hiring an IT Help Desk Associate to deliver timely technical support by diagnosing, troubleshooting, and resolving common end-user IT issues.

You will respond to tickets, guide users through solutions, and document steps in the ticketing system. We seek 1–2 years of IT Help Desk or Technical Support experience, strong English communication, and the ability to work a remote shift schedule.

Qualifications

• 1–2 years in IT Help Desk, Service Desk, or Technical Support.
• Strong English communication for interacting with end users.
• Solid ticket management and prioritization abilities.
• Willingness to work remote shifts, including early ET hours.
• Stable employment history and ongoing professional development.

Responsibilities

• Respond to IT support tickets and user inquiries.
• Troubleshoot hardware, software, network, and access issues.
• Assist with password resets, email, VPN, printers, and related topics.
• Provide clear instructions and updates to end users.
• Document issues, steps, and resolutions in the ticketing system.
• Escalate unresolved issues to Level 2 support when needed.

Skills

IT Help Desk

Troubleshooting

Ticket management

English communication

Time management

Independent worker

Shift flexibility

Customer service

Tools

Ticketing system

Remote support tools

Job description

CEF Solutions Inc. is hiring an IT Help Desk Associate to deliver timely technical support by diagnosing, troubleshooting, and resolving common end-user IT issues.

You will respond to tickets, guide users through solutions, and document steps in the ticketing system. We seek 1–2 years of IT Help Desk or Technical Support experience, strong English communication, and the ability to work a remote shift schedule.