Remote Level II Systems Engineer - Night Shift

Visa Hunt; Philippines; On-site; PHP 390,600 - 669,600; Full time

Job summary

Visa Hunt is seeking a skilled IT support specialist to provide second-level help desk assistance for network, desktop, and server issues. The role involves onsite, remote, phone, and email support, with a focus on analyzing systems and implementing improvements.

You'll work with clients to resolve escalated tickets, configure networks, and maintain systems, security, and applications. The position requires 3+ years of experience and relevant certifications, with a 24x7 on-call rotation and

Qualifications

• 3+ years recent computer, server, and network troubleshooting experience.
• Certifications: MCP, MCSA, CCNA, or similar.
• Must be resourceful and able to take initiative in a dynamic environment.
• Ability to effectively and efficiently troubleshoot technical problems.
• Advanced knowledge of current Microsoft desktop and server operating systems.
• Advanced knowledge of Microsoft SQL, Exchange, SharePoint and other server applications.
• Advanced knowledge of computer and server hardware.
• Familiarity with network troubleshooting.
• Professional customer service skills.
• Strong written and oral communication skills.
• Ability and willingness to work in an environment providing 24x7x365 support.
• Ability and willingness to participate in a standard on-call rotation for afterhours support.
• Customer-oriented and cool-tempered
• Uphold company core values and standard with all customers

Responsibilities

• Provides resolution for escalated service tickets
• Works with clients to evaluate and solve technical problems
• Evaluates existing systems and/or user needs to analyze, design, recommend, and implement system changes
• Configures and supports internal and/or external customer networks
• Develops and maintains all systems, applications, security, and network configurations
• Troubleshoots network performance in coordination with NOC team
• Recommends upgrades, patches, and new applications and equipment
• Maintains a log of completed work using an incident-tracking application
• Create and update support documentation in accordance with standards to improve future troubleshooting efforts
• Provide support for special projects including new customer onboarding, O365 migrations, and Azure migration

Skills

Troubleshooting

Customer service

Written and oral communication

On-call rotation readiness

Proactive problem solving

Education

MCP

MCSA

CCNA

Tools

Microsoft SQL

Exchange

SharePoint

Networking hardware

Job description

Visa Hunt is seeking a skilled IT support specialist to provide second-level help desk assistance for network, desktop, and server issues. The role involves onsite, remote, phone, and email support, with a focus on analyzing systems and implementing improvements.

You'll work with clients to resolve escalated tickets, configure networks, and maintain systems, security, and applications. The position requires 3+ years of experience and relevant certifications, with a 24x7 on-call rotation and