Remote Healthcare Front Desk Specialist

Rockstar Global Careers; Philippines; Remote; PHP 758,000 - 1,137,000; Full time

Benefits offered by this job

Remote work

Competitive pay

Job summary

Rockstar Global Careers is seeking a Front Desk Virtual Assistant to support US-based healthcare practices with patient scheduling, intake, and insurance verification—from a remote location in the Philippines. The role emphasizes HIPAA-compliant data handling and coordination across clinical and administrative teams.

You will manage EMR data entry, patient communications, and appointment workflows, ensuring a smooth patient experience and timely follow-ups in a fast-paced healthcare environment.

Qualifications

• 2+ years of experience in medical administrative, healthcare VA, or front desk support roles.
• Strong scheduling, patient communication, and appointment coordination skills.
• Proven ability to handle insurance verification, prior authorization workflows, and payer communications.
• High attention to detail and accuracy in EMR data entry and documentation.

Responsibilities

• Answer patient calls and emails with professionalism and compassion.
• Schedule, confirm, and manage patient appointments across provider calendars.
• Handle rescheduling, cancellations, and waitlists; follow up for open slots.
• Coordinate telehealth appointments and assist patients with virtual access.
• Verify insurance coverage and obtain pre-authorizations; update patient files.

Skills

2+ years healthcare admin experience

Excellent English comms

Remote work discipline

Attention to detail

Tools

EMR systems

Job description

Rockstar Global Careers is seeking a Front Desk Virtual Assistant to support US-based healthcare practices with patient scheduling, intake, and insurance verification—from a remote location in the Philippines. The role emphasizes HIPAA-compliant data handling and coordination across clinical and administrative teams.

You will manage EMR data entry, patient communications, and appointment workflows, ensuring a smooth patient experience and timely follow-ups in a fast-paced healthcare environment.