Remote Healthcare Front Desk Specialist: HIPAA & EMR

Vector Outsourcing Solutions Philippines; Mandaluyong; Remote; PHP 335,000 - 558,000; Full time

Benefits offered by this job

Equipment provided

Work from home

Job summary

Vector Outsourcing Solutions Philippines is seeking a Healthcare Virtual Assistant to handle patient and provider inquiries via chat, calls, and email, ensuring accurate data verification and timely responses.

The role requires experience with EMR/EHR systems, data entry, and payroll/time-keeping tasks, while maintaining HIPAA compliance. Night shift and work-from-home flexibility are expected.

Qualifications

• Bachelor's degree; medical background preferred.
• Consultancy basis minimum 6 months.
• 1 year BPO/Call Center experience preferred.
• Excellent English communication skills.
• Willing to work night shift and from home.

Responsibilities

• Respond to chats, inbound calls and outbound calls to patients, providers, and healthcare insurers regarding inquiries, appointments, and data verification.
• Respond to emails and manage voicemail; provide administrative support including data entry, record management and time-keeping.
• Obtain medical history by navigating through EMR/EHR systems.
• Enter patient information using EMR.
• Maintain database records.

Skills

English communication

Data entry

Education

Bachelor's degree

Job description

Vector Outsourcing Solutions Philippines is seeking a Healthcare Virtual Assistant to handle patient and provider inquiries via chat, calls, and email, ensuring accurate data verification and timely responses.

The role requires experience with EMR/EHR systems, data entry, and payroll/time-keeping tasks, while maintaining HIPAA compliance. Night shift and work-from-home flexibility are expected.