Remote Front Desk & Patient Communications Specialist

Staffing For Doctors; Philippines; Remote; PHP 1,304,000 - 2,434,000; Full time

Job summary

Staffing For Doctors is seeking a Virtual Front Desk & Patient Communications Coordinator to support a high-volume U.S. medical practice from the Philippines. The role focuses on inbound/outbound patient communications, scheduling, and records management in AthenaOne EHR, with secondary tasks for insurance eligibility and prior authorizations via payer portals.

You will interact with U.S. patients and staff, requiring excellent English, HIPAA compliance, and independent work in a private home

Qualifications

• Hands-on experience with AthenaOne EHR for scheduling and charting.
• Experience in U.S. medical front desk operations handling high-volume calls.
• Fluent, accent-neutral English communication for phone interactions.
• Scheduling and prior authorization through insurance portals.
• HIPAA compliance knowledge for patient privacy and data handling.
• Remote-work readiness: private home office, reliable setup, and security.

Responsibilities

• Inbound/Outbound call management via RingCentral with documentation in AthenaOne.
• Coordinate patient appointments and follow-ups per provider rules.
• Update patient demographics and medical histories in AthenaOne.
• Verify insurance eligibility and benefits prior to appointments.
• Submit and track prior authorizations and escalate urgent needs.
• Maintain HIPAA-compliant communication and secure patient information.

Skills

AthenaOne EHR

RingCentral

Fluent English

Scheduling

HIPAA compliance

Tools

AthenaOne EHR

RingCentral

Insurance payer portals

Job description

Staffing For Doctors is seeking a Virtual Front Desk & Patient Communications Coordinator to support a high-volume U.S. medical practice from the Philippines. The role focuses on inbound/outbound patient communications, scheduling, and records management in AthenaOne EHR, with secondary tasks for insurance eligibility and prior authorizations via payer portals.

You will interact with U.S. patients and staff, requiring excellent English, HIPAA compliance, and independent work in a private home