Remote Healthcare Customer Success & Sales Specialist

Insight Therapy Solutions; Philippines; Remote; PHP 2,647,000 - 4,159,000; Full time

Benefits offered by this job

Fully remote

Monthly health stipend

Paid U.S. holidays

Paid Time off

Performance-based bonus structure

Birthday Leave

Growth opportunities

Job summary

Insight Therapy Solutions is a growing mental healthcare organization expanding access to therapy across the U.S. We seek a Healthcare Customer Service/Sales Representative to connect with individuals and organizations, guiding them toward the right care and helping them schedule therapy sessions.

This fully remote, full-time position emphasizes empathetic conversations, meeting targets, and growing referral networks with health providers.

Qualifications

• Minimum 2 years of sales experience, preferably in U.S. healthcare or mental health services.
• Experience working remotely or in a BPO environment is a plus.
• Familiarity with U.S. insurance eligibility is an advantage (not required).

Responsibilities

• Connect with leads and clients via phone, email, and fax to guide them through scheduling therapy sessions.
• Engage waitlisted clients and help match them with the right therapist based on their needs.
• Handle inbound inquiries while proactively following up on missed or potential opportunities.
• Build trust through thoughtful, empathetic conversations - especially with individuals in vulnerable situations.
• Accurately document client information and interactions in real time using internal systems.
• Collect and verify demographic, insurance, and referral information to support proper client placement.
• Use EHR systems to schedule appointments, maintain records, and update client data.
• Present and promote our services to referral sources such as healthcare providers, clinics, and organizations.
• Develop relationships with partners and referral networks to drive consistent business growth.
• Consistently meet and exceed individual and team sales targets.

Skills

Strong communication

Sales experience

Remote work

Empathy

Attention to detail

Fast learner

Tools

EHR systems

Google Workspace

CRM systems

Job description

Insight Therapy Solutions is a growing mental healthcare organization expanding access to therapy across the U.S. We seek a Healthcare Customer Service/Sales Representative to connect with individuals and organizations, guiding them toward the right care and helping them schedule therapy sessions.

This fully remote, full-time position emphasizes empathetic conversations, meeting targets, and growing referral networks with health providers.