Healthcare Customer Service/Sales Representative

Insight Therapy Solutions; Philippines; Remote; PHP 2,647,000 - 4,159,000; Full time

Benefits offered by this job

Fully remote

Monthly health stipend

Paid U.S. holidays

Paid Time off

Performance-based bonus structure

Birthday Leave

Growth opportunities

Job summary

Insight Therapy Solutions is a growing mental healthcare organization expanding access to therapy across the U.S. We seek a Healthcare Customer Service/Sales Representative to connect with individuals and organizations, guiding them toward the right care and helping them schedule therapy sessions.

This fully remote, full-time position emphasizes empathetic conversations, meeting targets, and growing referral networks with health providers.

Qualifications

• Minimum 2 years of sales experience, preferably in U.S. healthcare or mental health services.
• Experience working remotely or in a BPO environment is a plus.
• Familiarity with U.S. insurance eligibility is an advantage (not required).

Responsibilities

• Connect with leads and clients via phone, email, and fax to guide them through scheduling therapy sessions.
• Engage waitlisted clients and help match them with the right therapist based on their needs.
• Handle inbound inquiries while proactively following up on missed or potential opportunities.
• Build trust through thoughtful, empathetic conversations - especially with individuals in vulnerable situations.
• Accurately document client information and interactions in real time using internal systems.
• Collect and verify demographic, insurance, and referral information to support proper client placement.
• Use EHR systems to schedule appointments, maintain records, and update client data.
• Present and promote our services to referral sources such as healthcare providers, clinics, and organizations.
• Develop relationships with partners and referral networks to drive consistent business growth.
• Consistently meet and exceed individual and team sales targets.

Skills

Strong communication

Sales experience

Remote work

Empathy

Attention to detail

Fast learner

Tools

EHR systems

Google Workspace

CRM systems

Job description

Insight Therapy Solutions is a growing mental healthcare organization focused on making quality therapy accessible to individuals and communities. As we expand, we continue to build a team that cares deeply about both results and the people behind them.

This is a remote position.

About Insight Therapy Solutions

Insight Therapy Solutions is a growing mental healthcare organization focused on making quality therapy accessible to individuals and communities. As we expand, we continue to build a team that cares deeply about both results and the people behind them.

Position Overview

We’re looking for a driven and results-oriented Healthcare Customer Service/Sales Representative to help expand access to mental health services across the U.S. In this role, you’ll connect with individuals and organizations, guide them toward the right care, and play a direct role in helping people access therapy when they need it most.

If you’re someone who enjoys meaningful conversations, thrives in a target-driven environment, and takes ownership of your results, this role offers both impact and growth.

What You’ll Get (Benefits)

• Fully remote, 100% work-from-home
• Monthly health stipend
• Paid U.S. holidays
• Paid Time off
• Performance-based bonus structure
• Birthday Leave
• Opportunity to grow within a fast-scaling healthcare company

What You’ll Be Doing

• Connect with leads and clients via phone, email, and fax to guide them through scheduling therapy sessions
• Engage waitlisted clients and help match them with the right therapist based on their needs
• Handle inbound inquiries while proactively following up on missed or potential opportunities
• Build trust through thoughtful, empathetic conversations - especially with individuals in vulnerable situations
• Accurately document client information and interactions in real time using internal systems
• Collect and verify demographic, insurance, and referral information to support proper client placement
• Use EHR systems to schedule appointments, maintain records, and update client data
• Present and promote our services to referral sources such as healthcare providers, clinics, and organizations
• Develop relationships with partners and referral networks to drive consistent business growth
• Consistently meet and exceed individual and team sales targets

What We’re Looking For

Core Skills & Strengths

• Strong communication skills in English (C1 level or above, written and spoken)
• Confident in sales conversations, with the ability to influence and guide decisions
• Highly organized and able to manage multiple tasks independently in a remote setup
• Comfortable navigating ambiguity and adapting to evolving processes
• Empathetic and able to support clients who may be in emotional or mental distress
• Quick to learn new tools and systems (e.g., EHRs, Google Workspace, CRMs, communication platforms)
• Strong problem-solving mindset with attention to detail

Sales & Performance

• Proven track record in sales, with consistent achievement or overachievement of targets
• Experience in lead generation, prospecting, and outbound outreach (including cold calling)
• Self-motivated, resilient, and able to maintain momentum in a fast-paced environment

Qualifications

• At least 2 years of sales experience (preferably in U.S. healthcare or mental health services)
• Experience working remotely or in a BPO environment is a plus
• Familiarity with U.S. insurance eligibility is an advantage (not required)

System Requirements

• Desktop or laptop with at least Intel Core i5 (or equivalent), 8GB RAM
• Stable internet connection of 10 Mbps or higher

Work Schedule

• Full-time (40 hours per week)
• Monday to Friday
• Pacific Time Business Hours (with 1-hour lunch break)

Why Work With Us

At Insight Therapy Solutions, your work directly contributes to helping people access mental healthcare. You won’t just be closing deals, you’ll be guiding individuals toward support during important moments in their lives.

We’re a team that values ownership, initiative, and care. You’ll have the space to grow, the support to succeed, and the opportunity to make your work truly meaningful.