Remote Healthcare CSR: Expert Customer Support

StaffSmart Outsourcing; Metro Manila; Remote; PHP 201,000 - 312,000; Full time

Job summary

StaffSmart Outsourcing is seeking a Customer Service Representative - Easy Account (Healthcare) to join our dynamic virtual team. This full-time role, based in Bridgetowne, Pasig City, operates as a virtual process handling voice interactions by calls, delivering excellent customer experiences while maintaining efficiency.

You will work in a modern remote environment with flexibility and opportunities to grow in customer service, supported by training and performance feedback.

Qualifications

• Minimum high school diploma; college education is an advantage.
• Experience in customer service, especially in healthcare-related accounts, is a plus.
• Strong written and verbal communication skills with a focus on empathy.

Responsibilities

• Handle voice-based customer inquiries via calls with professionalism and accuracy.
• Resolve issues and complaints promptly, aiming for first-contact resolution.
• Maintain detailed records of customer interactions in designated systems.
• Provide product and service information and assist with account updates and billing queries.
• Escalate complex issues to the appropriate department when needed.
• Adhere to company policies, procedures, and quality standards.
• Collaborate with team members to share best practices and meet targets.
• Monitor performance metrics and contribute to process improvements.

Skills

Written communication

Organizational skills

Tech literacy

Attention to detail

Empathy

Problem solving

Independent work

Active listening

Learning mindset

BPO experience 6+ months

Education

High school diploma or equivalent

Job description

StaffSmart Outsourcing is seeking a Customer Service Representative - Easy Account (Healthcare) to join our dynamic virtual team. This full-time role, based in Bridgetowne, Pasig City, operates as a virtual process handling voice interactions by calls, delivering excellent customer experiences while maintaining efficiency.

You will work in a modern remote environment with flexibility and opportunities to grow in customer service, supported by training and performance feedback.